Hotel Eagles Palace
archived Hotel review Hotel Eagles Palace
14 von 35 User (40%) finden diese Bewertung hilfreich.
Age: 36-40
Travel time: in July 09
I travelled as: Friends
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3
No SLH hotel *
Enlarge letters A A Downsize letters A AWe are now 4 days at the Eagles Palace and from the moment we arrived the opinion that it the usual quality of SLH hotels in any way. The room on the website well presented, allow more for a 4/stars hotel close. After our complaint, that the room was presented on the website, totally different neamlich more like a room in the style of a Ritz Carlton, we were shown 3 other rooms, all the same. than a 4 . Rooms were shown a junior suite, a bit bigger with saying it be a charge of Euro 180,00 per day, otherwise you must stay with this room. After its insistence on quantifiable success negative comments at all, we were after 3 hour wait!!! They sent us to a room that was the the website. This room was 1 . Very dirty, the whole floor sticky, 2 . The blankets musty, 3. The cups in the shower for shampoo sagging, 4. The nespresso/machine inefficient ( apart from costs an espresso made Euro 4,00). 5 . The first two beach chairs on the beach were broken, more beach chairs were alright, unfortunately you can't stomach beach chairs there, the upper part of the beach chair in the stomach drills, so very uncomfortable, 5. We were according to good hotel manier at the first evening a fish to Euro 90,00 offered, with the words 100gramm cost Euro 9.00 when we asked arrived 2 of us staying in Euro 90,00. I travel exclusively in SLH hotels and have to say that this hotel is at best a Viersternehaus, the house itself is old, and it shows everywhere. BTW, after our request to the general manager speak, we got never saw her is it even there? Unfortunately generally no professional performance.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Wir bedauern Ihre Erfahrungen außerordentlich und wünschen uns eine Gelegenheit Sie vom Gegenteil der offensichtlich gemachten Erfahrungen und von der Qualität unserer Service Leistungen überzeugen zu dürfen. Wir werden versuchen uns mit Ihnen direkt in Verbindung zu setzen um ein offenes und direktes (wenn auch telefonisches) Gespräch zu ermöglichen. Vielen Dank!Additional info concerning your hotel review Hotel Eagles Palace
| What type of room did you review? | Double room Superior with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Dertour |
