Hotel Golden 5 Emerald
Hotel review Hotel Golden 5 Emerald
The review was read 380 times.
3 von 3 User (100%) finden diese Bewertung hilfreich.
3 von 3 User (100%) finden diese Bewertung hilfreich.
From: Germany
Age: 51-55
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
Age: 51-55
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
Excellent Customer Focus *
Enlarge letters A A Downsize letters A AEspecially we would like to highlight the guests advisor. On the first day of our arrival has shown us the whole area. It was for us for each issue and took care of it time costly on the last day, since our tour operator no data had valet left. Once again, thank you very much for everything katja. You're great.
In addition to this, we were repeatedly by the staff asked if everything was in order. The room spacious and clean. The staff was friendly. So everything was ok.
* This hotel review was originally written in German by Helga. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the areanot rated
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Hallo liebe Helga und Tochter,herzlichen Dank fuer diese Bewertung. Freut mich sehr, dass es Euch gefallen hat. Wir alle hier tun unser Bestes, um unsere Gaeste gluecklich zu machen . Vielleicht besucht Ihr uns mal wieder. Wuerde mich sehr freuen.
Viele liebe und sonnige Gruesse aus dem Emerald
und alles Gute sendet Euch
Katja
Additional info concerning your hotel review Hotel Golden 5 Emerald
| What type of room did you review? | Double room Standard with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, better |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
