Hotel review Hotel Grand Palladium Bavaro Resort & Spa

Profile picture Dietlind Maetschke
by Dietlind2011-12-013.5
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Member since 8/18/10
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The review was read 1596 times.
0 von 4 User (0%) finden diese Bewertung hilfreich.
From: Germany
Age: 56-60
Travel time: in December 11
I travelled as: Family
Children: 2
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.2
Proof of booking provided

Gardens top-everything else flop *

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In the bathroom mold on the ceiling, the dripping water so, towels on the floor that you need. Pictures hung crookedly in the wall, old furniture. For me no furniture five star hotel! (junior suites) Russians get the towel special edition by the pool (probably bribery) conclusion beach was in the first week of Christmas very nice! From new year's Eve, the Russians and besieged the pools and the beach. At eight o'clock in the morning, there was no vacant pool chairs at the pools. The beach was full as in Rimini in the seventies! We should never go there again!

* This hotel review was originally written in German by Dietlind. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.8
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      6.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      6.0
      Suns
  • Location and surroundings
    open close
    3.6
    Suns

    • Proximity to shopping areas
      2.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.8
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      2.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      2.0
      Suns
  • Sport, entertainment & pool
    open close
    5.3
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      6.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.5
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      1.0
      Suns
    • size of the bathroom
      5.0
      Suns

Hotelier's comment

Sehr geehrter Herr D.,

vielen Dank für Ihre Bewertungen und Kommentare in Holidaycheck.

Es tut uns leid, dass Sie Ihren Urlaub nicht wie erwartet in unserer Anlage verbringen konnten.

Zwischen Weihnachten und Silvester beginnt in Punta Cana die Hauptsaison, die normalerweise bis einschliesslich der Osterwoche ausgebuchte Hotels bedeutet. Auch Ende des vergangenen Jahres war dies der Fall. Unsere Gästestruktur wird in diesen Monaten des Jahres hauptsächlich durch deutschsprachige und kanadische Gäste bestimmt.

Allen Gästen stehen die selben Serviceleistungen zur Verfügung, mit Ausnahme der Gäste, die Mitglieder unseres Travel Clubs wären.

Wir hoffen, dass Ihnen diesen Informationen behilfich sein werden und dass wir Sie wieder in unserer Anlage begrüssen dürfen. Empfehlenswert wäre hierbei die Nebensaison zu wählen, wenn Sie Wert auf eine niedrigere Belegung unserer Häuser legen würden.

Mit freundlichen Grüssen
Die Geschäftsleitung

Additional info concerning your hotel review Hotel Grand Palladium Bavaro Resort & Spa

What type of room did you review? Junior Suite Superior with view Garden
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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