Hotel review Hotel Grand Palladium White Sand Resort & Spa

by James2011-01-014.58333333333



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From: Canada
Age: 66-70
Travel time: in January 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 5.5

Grand Palladium Hotels and Resorts

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Hotel
6.0
Suns

This is in fact a four-hotel complex, with complete freedom to wander from one to the other and still enjoy all-inclusive status. The four are Katenah (relatively quiet, in my opinion), Colonial (a bit more noise-- full performance theatre, live music and bar in the lobby nightly; sports bar) [These two are in one large complex, but it's not exactly straightforward to get from one side to the other; you learn as you stay], the White Sands and the Riviera, a second complex likewise divided, and somewhat more upscale; semi-surrounded by a water feature with a boat tour; also includes the Royal Suites (exclusive, need I say?). This complex has a disco bar, and a theatre as well. Each half of the resort has a huge pool complex, as well as easy beach access. And it's a lovely beach, all within the barrier reef. Easy snorkeling, though somewhat boring. You can walk along the beach until you get beyond the reef to the actual ocean waves and the salt pool, though.

Your residence will not be within the complexes, however-- there are, I think, forty-nine separate buildings surrounding the two complexes, with about eighteen apartments in each (three floors), plus a whole bunch of individual "huts" with access to the internal waterway and canoes to explore with (i.e on the White Sands/Riviera half). nice rooms all, well maintained, with patios/decks, and more if you want to pay for it.

The whole complex is linked by roads and thatch-covered walkways, all of interlocking paving blocks. The roads accomodate two trains that link the four lobbies, plus a number of electric-powered golf-cart type trains that link the various residence buildings. The thatch-covered sidewalks are almost private, allowing you to see within the mangrove swamps and the other forests within with this complex lies. A huge efort has been made to establish diverse forested environments, and you can easily find youself within the woodlands and swamps, with not a single building in view, yet you are only tens of metres away from residences or other buildings. There is an abundance of wildlife if you watch for it, partiuclarly birds (including flamingos), but also iguanas, rodents, raccoons, monkeys, armadillos, and (within enclosed areas) crocodiles. Not to mention soldier ants. No flying insects, though, other than a few butterflies, so you need not bring your insect repellant.

The distances within the complex are not huge-- our residence was a quarter mile (400m) from the nearest lobby, and that would probably be about the maximum, once you learn the shortcuts (there are excellent maps).

Guests tend to be a mix of three groups-- over-55 in abundance, 30-40 likewise, many with children. Few in their 20s or teens.

Tips--you might want to equip yourself with an abundance of 20 peso notes ($2US or Cdn) to tip your servers. They are not well paid, and your tips are much appreciated. Likewise a 20 peso note left in your room for the chambermaid is good. You might be fooled by the fact the Mexican peso is represented by a $ sign, so watch for the difference between $20 (pesos) and $20usd. One is two bucks, the other twenty. Canadian money is still (as I write this, February 2011) discounted to the US$, despite parity elsewhere. ATM machines dispense pesos or US$, you decide (different machines, of course). You will find a shortage of 20 peso notes when you try to change your money, of course. And you should not expect vendors (e.g. taxi drivers) to have exact change. There are 500, 200, 100, and 50 peso notes, as well as the much-in-demand 20 pesos, and you will eventually accumulate a pocketful of coins-- 10, 5, and 1 peso.

The resort is not particularly friendly to disabled guests-- some distances are large for crutches or wheelchair, unless you book carefully, and even within the complexes you must cover quite a distance to access the amenities. You should check before you book. Most roads and sidewalks are level, but there is an ocasional step up or down, and the residences have three floors, only one of which is (more or less) at ground level.



Location
5.0
Suns

These all-inclusive resorts by their very nature encourage you to stay on-site. The first day, after I had explored the place, I wondered what I would do for the rest of the week. But the place grows on you. For example, I love the sincere conservation efforts this resort has made, and I learned a good bit about flora and fauna. Plus there is access to the reef, and to the true Caribbean waves as well.

Thirty km in one direction is Playa del Carmen, a relatively large tourist centre with endless hotels, shops and bars (and whatever else you might desire). It also hosts a ferry terminal to Cozumel island, 30 minutes away ($27 return, give or take), a huge cruise ship port. We skipped the town centre and hired a boat for reef snorkeling ($27 per person for a party of six or more). Glass bottomed boat for those who did not wish to snorkel. These are not big boats, though, and the waves can be 1 - 2 metres,so if you don't want to get soaked, wear something waterproof (the breeze can be quite cool if the sun isn't out).

In the other direction, 30 km takes you to Tulum, a Mayan seaside port (on a cliff) with many picturesque ruins (and guides for extra $ if you wish the full history). A good introduction to Mayan culture.

You can take a taxi to either place for about $27, with a maximum of four passengers per taxi. Or you can take the local bus service for about $3 each way. Or you can book a tour from the company that brought you here (ours was Air Transat) or other vendors on-site. The possibilities are endless (or at least until your budget runs out).

At the resort itself there are several shops that sell souvenirs and basic supplies at a huge mark-up ($30 sunblock, anyone?) Plus, vendors of quality merchandise set up temporary selling sites within the complex each evening.

If you fail to buy what you need at any of these, there is still the Cancun airport (an hour and a half away by charter bus or taxi), with its duty-free shops and dozens of other vendors. No point taking any Mexican money home, right?


Service
6.0
Suns

The quality of service is superb, and the level of maintenance is near-flawless while being unobtrusive. If you like studying infrastructure, this place wil teach you much. And if you like studying architecture, you will not be disappointed-- the biggest thatched roofs in the world, perhaps? And that's only a start.

Practically-- there is 24 hour on-site medical, and laundry if you wish to pay for it. As for languages, I heard English, French, Russian, Spanish. The staff can manage at least Enfglish, French and Spanish.


Gastronomy
6.0
Suns

The food is excellent. There are four buffet restaurants that offer an amazing and evolving variety of excellent food (and wine or beer), and at extended hours. When they are closed, the poolside buffet restaurants are open. Plus there are several a la carte restaurants that give you the opportunity to wait 45 mintes for seating and eat the same foods in a more traditional setting-- also inclusive. There is literally no end of opportunity to eat and drink yourself into virutual dietary oblivion. I gained three pounds over the week and never darkened an a la carte door. Just sitting in a lobby gets you servers who will bring you any drink you can imagine, to fuel you up for a meal beyond your imagination. I ate Mexican, American, Japanese, Italian. At one meal I had beef, pork, lamb, duck, chicken, fish and seafood. Plus salads galore, diverse fresh fruits, and excellent desserts.


Sport & Entertainment
5.0
Suns

There is a mini-golf course and a complete spa with exercise equipment, as well as tennis courts. Personally, I found the walking gave me enough exercise, but others may wish to use these faciities.

Pools and other entertainment are abundant and varied, as noted in other sections of my comments.

There is also a 9-hole golf course just up the highway. Not cheap, though-- prepare to drop a hundred-plus bucks for 9 or 18 or 27 holes.


Room
5.0
Suns

Various sizes and beds, but all adequate to roomy, and all with balconies or decks.

Rooms are air-conditioned. Many have jacuzzi-type bathtubs, though small. Minibar fridge is replenished daily-- beer, water and soft drinks. TV, phone, coffee machine, free safe for document security.

Very clean and well cared-for.

Stairs to second and third levels do not have railings, however, so step carefully.


Tips and recommendations

Wireless internet in the main lobbies only, and somewhat slow, but adequate for modest needs (email).

Weather-wise, our week (end of January) was atypically cool and cloudy, though I (from western Canada) found the temperatures, both day and night, to be just fine. Take a jacket, though. And wear sunblock even if the day is cloudy. Trust me on this.


Legend: 6 suns= excellent… 1 sun= very poor

Additional info concerning your hotel review Hotel Grand Palladium White Sand Resort & Spa

What type of room did you review? Junior Suite Standard with view Garden
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Excellent
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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