Hotel Graziella
Hotel review Hotel Graziella
Age: 46-50
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: No
Average rating of this review: 3.8
Nice hotel in a great location, lousy management *
Enlarge letters A A Downsize letters A AMail on advance procurement has not been answered.
Greeting was offered juice rather cool, informative only reluctantly given.
Spa at times without towels, otherwise OK
In the arrangement offered menus were nice and friendly served.
In the arrangement offered massages were OK my wife had offered against extra charge a, it was finally agreed and the even more expensive than everything, even though the estimated time for all massages altogether was greatly exceeded!
We complained to the check out time, they noted, not more.
My darauffolgender letter with praise and blame today was to have received no reply!
Conclusion:
In the neighboring black forest for much less money much more friendliness.
Obviously it despite weakness of my fellow countrymen not necessary, initiate in the service...
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundingsnot rated
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the areanot rated
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Graziella
| What type of room did you review? | Double room Standard with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | TUI Suisse |
