Hotel review Hotel Gutenberg

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by Marie2010-08-013.5
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Member since 8/18/10
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From: Germany
Age: 26-30
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.2

great location, lousy room! *

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Based on previous reviews we had a classic room on the top floor (due to the lower noise level) and therefor a confirmation. Tonight at 22:00 Friday as we o'clock there arrived, were told, that only one (!) room on the ground would be available, this would be a free upgrade. Very funny, when I the room entered, almost walked right back, I would have liked. I was incredibly disappointed: the room smelled musty, there was only one window cigarette butts a small gap. On all of the windows was inside mold, also several places in the bathroom. The window opened to a small alley, just across the street at about two meters away is the entrance to a disco, which the smoker nice gathered in front of the door. This led to the fact, that the windows because of the noise not open in the morning and I had the feeling to suffocate. I also disgusted by the mold, the room was just fanned was certainly not healthy. As I at the Check-in complaining, I was placed in a hole, merely shrugged his shoulders. I should indicate for the next reservation explicitly, if only in a given room I wanted. This is not registered former -i wonder, what you confirm with the exact indication by the room.
The breakfast was ok.
The garage is right in front of the hotel is very expensive, that the place d'austerlitz is cheap, easy to reach and very modern and well done.
If I am back to strasbourg, I would think twice, the hotel gutenberg whether or not it would be. This room was so, that I would have thought to change in the evening, the hotel and it just left, as we only had one night were there. Otherwise I would not have stayed.
On the other hand, we must say, that the moderate room prices in the location cannot expect a luxury hotel. The hotel has been recently renovated, that is to see and the staff gave a lot of effort.

* This hotel review was originally written in German by Marie. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.5
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    6.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      not rated
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    3.8
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      5.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    4.0
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    2.5
    Suns

    • Cleanliness & linen change
      2.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      2.0
      Suns

Additional info concerning your hotel review Hotel Gutenberg

What type of room did you review? Double room Best price with view Street
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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