Hotel H10 Costa Adeje Palace
Hotel review Hotel H10 Costa Adeje Palace
Age: 56-60
Travel time: in November 11
I travelled as: Solo/single
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4.5
Assessment of Reisebüroexpedienten *
Enlarge letters A A Downsize letters A ADespite the partial devastating rating the hotel I aware I chose. I can also a few negative points, such as the location not understand, since I knew in advance that, in the end, if I I informed have. On the whole the hotel is okay, but I have found significant improvement in the organizational processes. It cannot be right, after 7:30 o'clock it is possible to have breakfast and the outdoor area only around eight o'clock shall be released, but then begins, the chair cushion and reset the tables. This meant, at least 20 minutes for a coffee to wait to have. Also for dinner there are organizational problems, but the service staff always gave their best. Although I as a 'party' was announced, was when I arrived at about 14:30 o'clock after looking in the computer my room claimed it was not obtainable. Other guests, the later when I arrived, was the room however immediately assigned. I was faced with a coupon for a lobby bar to end a degreasing drinks. My request for a beer but not been complied with, as the coupon only for a coffee or a glass of sangria 3, a solution was close. What immense would have been a glass cerveza! Caused? Therefor I then my bags to my room transport, a reference to the location of the room was missing. Well, who searches, which finds. The room 510 was fine and in a good condition, the supposed view with view of the sea however, in the direction of Caleta, so you could imagine with appropriate knowledge of the piles of rubble right next to the hotel, the sea somewhere far in the back. The next morning, I was told how, then, does each morning for four o'clock accepted by the garbage trucks, directly under my room the container trucks, woken up. On a later complaint I have stayed. Therefor was the room daily always very well cleaned. The food variety both the breakfast as well as at dinner the 4 star standard in quality and quantity a reasonable. Terrible atmosphere in the dining room was already sufficiently described by my predecessors were, however, I am of the opinion, that you also with a few organizational measures a substantial improvement in inside retains the Kant could achieve. The condition the gardenand pool area was in spite of the age of the area was okay. Despite the notorious people who reserve sun loungers there were always enough beach chairs and umbrellas available. The operation of the pool bar is however as well as the improved distribution points the restaurants. Half kiosk and half restaurant is not better, therefore I missed the desired comfort. Conclusion: the hotel as a whole is not as bad as the many bad reviews indicate, but the management seems to me that the requirements of a good 4 star hotels not to be increased. It would perhaps be sometimes fresh wind through personnel change in the leadership of the good.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,vielen Dank für Ihre Bewertung. Mit Ihren Kommentaren helfen Sie uns die Qualität unseres Hotels stätig zu verbessern. Wir sehen unsere Hauptaufgabe darin, unseren Gästen zu Diensten zu stehen, damit sie ihren Uralub in einer angenehmen und entspannten Atmosphäre verbringen können. Wir bedauern, dass wir nicht alle Ihre Erwartungen zur vollsten Zufriedenheit erfüllen konnten. Anhand Ihrer ehrlichen Bewertung können wir uns jedoch verbessern und somit für die Zukunft sorge tragen.
Wir danken Ihnen für Ihren Aufenthalt im H10 Costa Adeje Palace und würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen.
Vielen Dank und wir wünschen Ihnen alles Gute für die Zukunft.
Mit freundlichen Grüßen,
Das Management
Additional info concerning your hotel review Hotel H10 Costa Adeje Palace
| What type of room did you review? | Double room Standard with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
