Hotel H10 Costa Adeje Palace
Hotel review Hotel H10 Costa Adeje Palace
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Age: 41-45
Travel time: in August 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 5.2
Chic and modern, a few service shortcomings *
Enlarge letters A A Downsize letters A AFirst of all, I was pleasantly surprised at the pleasant holiday atmosphere and flair. Everything was very large and generously. According to some previous speakers there is room, which was in need of renovation, I had to get the luck, a really great, very large room with a great garden, pool and ocean view and balcony in the fifth floor, newly renovated, modern and stylishly furnished, two King beds together lush, super ☺ (Left wing of the U-shaped main building). The cleanliness throughout the hotel was very good, everything neat, I love the glass will chair. The check-in was friendly, the receptionist spoke good German (which I do not expect it, but it is of course easier for me) and recommended us some amenities. However, I found during the stay the service of the reception staff were very mixed and sometimes also very unprofessional. If guests (including I) cause for concern, I think it is very rude, if in the middle of the dialog several times due to constant phone calls was suspended. After the phone call the staff is so spread, that it no longer knew, what the davorstehende guest actually wanted. Nothing against any importance of calls, but the guests in the queue are right in front of the hotel, also not have already paid enough for the holiday and priority can expect (the caller must also Wait...!). The Ticketbuchung for the Siam park I wonder, why the receptionist shrugged his shoulders and colleagues referred to later (the then?). The handwritten receipt book auszufüllende is on the desk and my payment will be just. Also the English statement of charges for the pool towel and room safe was very marginal, in order to be able to see it. Otherwise a great garden, very well-kept pool area, enough pool chairs (if you think, ' leaves 'with a towel early to reserve, will surprise after the breakfast, when it removed->> I find correct and logical!), the breakfast was very rich and bars in the hotel very welcoming with style. The beach, well, is not blessed with beauty, but for swimming, of course, OK, just a little further (left) or take a taxi to Playa las Americas, in the surrounding area were good restaurants with sea view and very cheap taxis, to culturally to do anything about it. All in all a very recommendable area, where a beautiful holiday for all ages is feasible.
Mega great: the Siam! Ticket service at hotel for the same price, queue at the counter and fast Hineilen around ten o'clock at the top slides attractions without resulting queues then ☺
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Gast,vielen Dank für Ihre Meinung über Ihren Auftenhalt in unserem Hotel.
Außerdem möchten wir uns bedanken, dass Sie unser Hotel H10 Costa Adeje Palace für Ihren Urlaub gewählt haben. Wir sind stolz, dass wir Ihre Erwartungen erfüllen konnten, denn das ist unser Ziel, welches wir stets verfolgen. Ihr Lob stellt die beste Auszeichnung für unsere tägliche Arbeit und unsere Bemühungen dar.
Es tut uns wirklich sehr leid, dass wir Ihren Anspruechen in Hinsicht des Services in der Rezeption nicht gerecht werden konnten. Wir sind jeden Tag bemueht unsere Kunden vollkommen zufrieden zu stellen und uns zu verbessern.
Wir hoffen, Sie bald wieder in unserem Hotel begruessen su duerfen und freuen uns auf ein baldigens Wiedersehen.
Mit freundlichen Gruessen,
das Management
Additional info concerning your hotel review Hotel H10 Costa Adeje Palace
| What type of room did you review? | Double room Standard with view Pool |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
