Hotel review Hotel H10 Timanfaya Palace

by Maximilian2011-04-012.5



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1 / 2 User (50%) finds this review helpful.
From: Austria
Age: 19-25
Travel time: in April 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3

Hotel H10 timanfaya Palace *

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Catastrophic buffet and waiters! Quality of the meal very badly, hardly any variation. Service staff helpless and apparently not trained in dealing with guests. This hotel has the best years behind it! Rooms worn, but clean. Staff at the front desk extremely incompetent, some almost rude.

Many hidden costs:

Safety deposit box 17€ per week
Minibar 3€ per day or konsumpflicht of ten articles
Internet Per 1€ ten minutes
Late check out at 1 hour: 10€
.Etc..

All in all: not to be recommended

* This hotel review was originally written in German by Maximilian. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.8
    Suns

    • condition of the hotel
      2.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      5.0
      Suns
  • Location and surroundings
    open close
    3.6
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      3.0
      Suns
    • Restaurants & bars in the area
      4.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      3.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    2.0
    Suns

    • Friendliness and helpfulness
      2.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      1.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    1.8
    Suns

    • Variety of food and drinks
      2.0
      Suns
    • Quality of food and drinks
      1.0
      Suns
    • Atmosphere & furnishings
      2.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      2.0
      Suns
  • Sport, entertainment & pool
    not rated

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      not rated
    • Child care or playground
      not rated
  • Room
    open close
    3.8
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Hotel H10 Timanfaya Palace

What type of room did you review? Junior Suite Deluxe with view Sea/lake
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? TUI

Was the review helpful for you? Yes No


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