Hotel H10 Timanfaya Palace

The hotel has a very good location (10-15 minutes on the Promenade to the center) and a very attractive architecture. The garden/pool area with palm trees and other plants-lovely.
The lobby is spacious, the sun terrace is a must for in the distance-peepers.
However the hotel, that it was not the newest was more. That would make to see, if the area would not only teilgepflegt. Pools and plants are spotless. The artificial watercourses (also in the Basemant of the hotel) are not only with sheets dirty-but also the one or the other Colabecher may lose colour.
Similarly, the windows of the hotel hadn't been cleaned. For the outer surface you can understand. But that the staircase to the restaurant either full of salt or calcareous crusts is, this must not be allowed to happen. And the metal chairs, the bar and the pool bar was used, were slipped broken, so that risk of injury.
As I said, there are little things, but other Häußer in Playa Blanca with 4-stars show more, much more carefully.
The room we to have privilege-are very well appointed, spacious and comfortable. Flat-screen TVs, NESPRESSO machine (4 capsules there is free, then 1 €-So, if you want coffee, you should bring from home. These rooms are all on the second and third floor with views to the wonderful gardens and at least on the side of the sea.
The downside is, that the hallways the style of the house tiled are. The signs silencio pop at every step or any kofferrolle.
Included in the privilege service is a private lounge on the pool level. From there, you could all non-alcoholic drinks, water and coffee free of charge-even wine and some major tougher things. It is clear that German here reservation technically the exception-actually stupid.
The staff is friendly and helpful. However, the front desk " " may try instead. When we checked in, only half said and we realised until late, we had booked a Privilegezimmer. You then therefor the key for the gratissafe needed, that the towels for the pool there and how to receive it with the minibar worked-therefor is to the back. By the way: a brochure/sheet or something like that there is neither for money to good words.
The housekeeping was OK, but the hotel was lacking then a Staubtauch wischmopps and the corners are not laid out. The service began only after three days, the gift was also delayed.
The waiters /-inside are quick, efficient and friendly. This can be seen from the gentlemen, the invoices letter rather less say. They show rather, that they are there, you have accounts relatively often beg " ".
Otherwise one will friendly treated like a client. English is usually better than German. At the beginning of February March were at least the end of Spanish and British leaders " " before the German, French, Italian. All age groups were in the house.
The food was rich and they worked hard to change especially at night. However failed one or the other theme " " (for example, Chinese) then. Fortunately, you could always canarische but cuisine. Overall: There are better kitchens, but OK.
But now a bit of a nuisance, that as a no-go on. The third night was shattered our room with a substantial humming-and that is the emphasis on night, because a generator, the versorgungshof of the hotel is in, went off as every night. Time hardly factor, stay clear-in other words, he made a helicopter lives.
When I first disturbed night at the front desk explained the technical problem, they wanted to explain the Klimaanlagenbedienung and so on now, there has never been a declaration, never an apology and I believe that this is the other guests (about 30 rooms affected) probably be fared similarly. It should be noted: No We maltreat No Rückzahlungsprozente, we were disappointed. Disappointed, because all " error " by a good management, with few resources would be turned off. The house was there is, the hotel chain, the staff just right.
So let us hope for the timanfaya palace.