Hotel review Hotel HSM Linda Playa

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by Werner & Mar...2011-09-012.91666666667
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Member since 1/19/09
The review was read 1321 times.
2 von 3 User (67%) finden diese Bewertung hilfreich.
From: Germany
Age: 56-60
Travel time: in September 11
I travelled as: Family
Children: none
Duration: 3 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.5

Hotel has deteriorated badly *

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We were six times in a row in this hotel. The food has become very slack! As well as the cleanliness around the pool, as well as the pool itself! Although only two years ago, was renovated by the pool much broken and a lot is not yet finished. The animateur could hardly speak German and his program through, even if cooperating. The waiters were partly very rude, in particular among women. In the dining room, the tables were very close together.

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Hotel HSM Linda Playa - Poolanlage
Hotel review Hotel HSM Linda Playa - Hotel
Hotel review Hotel HSM Linda Playa - Kaktee
* This hotel review was originally written in German by Werner & Margarete. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    2.5
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      2.0
      Suns
    • Family friendliness
      4.0
      Suns
    • Disabled-friendly
      1.0
      Suns
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    4.0
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      5.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      2.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    2.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      1.0
      Suns
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      3.0
      Suns
    • Child care or playground
      1.0
      Suns
  • Room
    open close
    4.0
    Suns

    • Cleanliness & linen change
      5.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      3.0
      Suns

Hotelier's comment

Lieber Werner,

vielen Dank für Ihre Kommentare. Wir möchten uns für die von Ihnen erwähnten Umstände entschuldigen. Wir bedauern dass Ihr Aufenthalt in unser Hotel Ihre Erwartungen nicht entsprochen haben. Wir haben Ihre Kommentare entsprechend weiter geleitet und werden uns um Verbesserungen bemühen.

Mit freundlichen Grüssen,

HSM
Customer Service

Additional info concerning your hotel review Hotel HSM Linda Playa

What type of room did you review? Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Alltours

Was the review helpful for you? Yes No


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