Hotel HSM Reina del Mar
Hotel review Hotel HSM Reina del Mar
by Christian2011-06-012.08333333333
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Member since 6/2/11
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From: Germany
Age: 36-40
Travel time: in June 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.5
Age: 36-40
Travel time: in June 11
I travelled as: Couple
Children: none
Duration: 3-5 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.5
Proof of booking provided
Disaster *
Enlarge letters A A Downsize letters A ASituation far away from six
Food awful and I was the category!!!! So woe used
Rooms especially the bed was dirty upon arrival; bedding was not changed
Arrival with a large bottle of sagrotan only with foodstuffs and basic possible
EK training of advantage
* This hotel review was originally written in German by Christian. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Christian,vielen Dank für Ihre Kommentare. Wir bedauern dass Ihr Aufenthalt in unser Hotel Ihre Erwartungen nicht ganz entsprochen haben. Unsere für die Quälitats Kontrolle zuständige Abteilung hat bereits mit Verbesserungen angefangen. Wir haben Ihre Kommentare entsprechend weiter geleitet und werden uns weiter um Verbesserungen bemühen.
Mit freundlichen Grüssen,
Ihr
Customer Service
Additional info concerning your hotel review Hotel HSM Reina del Mar
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | 5 vor Flug |
