Hotel HSM Reina del Mar
Hotel review Hotel HSM Reina del Mar
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Age: 19-25
Travel time: in July 11
I travelled as: Friends
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.2
Never again! *
Enlarge letters A A Downsize letters A AYes I was with a friend for one week in this hotel.
We were actually looking forward to this holiday, but we arrived in the room had to say, that there is an absolute disaster.
In the bathroom there were hair from our customers, in the bath tub was still sand.
All drawers and corners were still hairs and dust, on my sheet were long hairs.
On the walls in the room was spit, this hotel has a very unhygienic impression.
For the tv unit there was no remote control, for a fan, you had to pay 15 €for a week!
It is also important, that it is impossible to sleep in this room because it felt like 40 degrees Celsius does.
The worst was, when I called the ice had ordered, was a long thick hair of packaging, the point I wanted a new course, but it has been removed, only the hair and then I was asked if this would be a problem!?
In general, the staff was unfriendly and unhelpful.
Also, the food was disgusting, so that one in the evening rather a restaurant to visit. (Despite half board)
The food there was more or less always the same, and everything comes from the mainland, at least it tasted Sunday
Conclusion: never again, to be recommended in any case!
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursionsnot rated
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Liebe Benjamin,vielen Dank für Ihre Kommentare. Wir möchten uns für die von Ihnen erwähnten Umstände entschuldigen. Wir bedauern dass Ihr Aufenthalt in unser Hotel Ihre Erwartungen nicht entsprochen haben. Wir haben Ihre Kommentare entsprechend weiter geleitet und wir schetzen natürlich alle Kommentare sehr, damit wir uns Verbesserungen bemühen können. Wir erwarten Sie gerne wieder in Hoteles Saint Michel.
Mit freundlichen Grüssen,
HSM
Customer Service
Additional info concerning your hotel review Hotel HSM Reina del Mar
| What type of room did you review? | Double room with view Pool |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
