Hotel HSM Reina del Mar
Hotel review Hotel HSM Reina del Mar
The review was read 755 times.
From: Germany
Age: 51-55
Travel time: in June 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.9
Age: 51-55
Travel time: in June 11
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.9
Once and never again! Room was OK, but? *
Enlarge letters A A Downsize letters A AIn the room there was no air conditioning, rather suitable for winter holidays, pool was often dirty and much too loud, even at night. Trots complaint has not changed.
Once and never again!
* This hotel review was originally written in German by Carmelo. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Carmelo,vielen Dank für Ihre Kommentare. Wir möchten uns für die von Ihnen erwähnten Umstände entschuldigen und Ihnen mitteilen, dass wir unsere HSM Customer Service entsprechend informiert haben.
Mit freundlichen Grüssen,
HSM
Customer Service
Additional info concerning your hotel review Hotel HSM Reina del Mar
| What type of room did you review? | Double room Standard with view Pool |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
