Hotel review Hotel HSM S'Olivera

by Peter2011-10-012.66666666667



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From: Germany
Age: 51-55
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.2

oK stay-only eat out! *

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The location of the hotel was okay, the garden and the pool. The furniture was already a bit older and not worth four stars. If you only lukewarm, poor quality food in a mostly smelly dining room with musty waiters (except Lupi) gets, the holiday happiness is very bothersome! Hotel with more than suitable for sleeping!

* This hotel review was originally written in German by Peter. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.3
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      3.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    4.4
    Suns

    • Proximity to shopping areas
      5.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      5.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      4.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.0
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      2.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    1.8
    Suns

    • Variety of food and drinks
      2.0
      Suns
    • Quality of food and drinks
      1.0
      Suns
    • Atmosphere & furnishings
      2.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      2.0
      Suns
  • Sport, entertainment & pool
    open close
    3.3
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      2.0
      Suns
    • Quality of the beach
      4.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    3.3
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      3.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      3.0
      Suns

Hotelier's comment

Lieber Peter,

vielen Dank für Ihre Kommentare. Wir möchten uns für die von Ihnen erwähnten Umstände entschuldigen. Wir bedauern dass Ihr Aufenthalt in unser Hotel Ihre Erwartungen nicht entsprochen haben. Wir haben Ihre Kommentare entsprechend weiter geleitet und werden uns um Verbesserungen bemühen.

Mit freundlichen Grüssen,

HSM
Customer Service

Additional info concerning your hotel review Hotel HSM S'Olivera

What type of room did you review? Double room with view Pool
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? 1-2-Fly

Was the review helpful for you? Yes No


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