archived Hotel review Hotel Helena Park

Profile picture mkirschwald
by Marvin2009-07-014
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Member since 8/6/09
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6 von 10 User (60%) finden diese Bewertung hilfreich.
From: Germany
Age: 14-18
Travel time: in July 09
I travelled as: Solo/single
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.8

Great facilities with inadequate service *

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Hotel
5.0
Suns

The hotel is very large and very clean. The cleanliness of the rooms was also satisfactory. The food us personally tasted very good and varied, especially the desserts! Stay at the hotel were especially German and British guests represented. Pool and gym are especially recommended.


Location
6.0
Suns

The hotel was located at the end of the sun beach. That had the advantage that it is quiet at night and during the day you still get the promenade. To get to the beach you only have to cross a walk behind the hotel. Depending on where you in the hotel was located, you will need more, because the hotel area was very large. Across the street from the Helena Park is a supermarket, the across the street. After having passed Burgas you have to get a bus about 40 minutes.


Service
2.0
Suns

Already at check-in you will not friendly welcome and you get the bad mood of the staff. Although they made a lot of effort to speak German, but you could German as well as English barely communicate with the staff. When we wanted to leave the safe angles in 10 minutes, they promised to send staff on the room - This appeared but after 3/4 hour still not, so we had to once again ask you not only bad but even cheeky it was that us at the pool, while we were in the water the Loaned bath towels from the staff have been taken away. After complaining we were even a problem, it turned us the behalf. Another bemängelnder point is that we - just as they are by the pool - than we have caught the food at the buffet, the room cards at the table, we left to signal that we also have been taken away or to eat. In addition, we waited too long for the drinks at dinner. Upon check-out the cost of safe and drinks were even incorrectly calculated, but we did have to leave more trouble from the way to go.


Gastronomy
5.0
Suns

Cleanliness and hygiene in the restaurant were very good. Also the food was as good as tasty every day. Apart from pizza and pasta, varied every day, the food frequently. Especially the dessert was devine. Prices for drinks were reasonable: Coke 1.45 Euro, beer 2 euros, water 1.20 Euro.


Sport & Entertainment
6.0
Suns

The pool is large and clean. Also use the indoor pool from the Helena Sands resort. The sea was mostly clean, but was hardly any waves. Sports facilities at the beach were also offered (takes place, beach volleyball, etc. ) entertainment program offered enough (water polo, darts, beach volleyball, bocce, water aerobics, takes place in the evening, Showtime very entertaining. The fitness room, which we used every day, was large, probably smelling room and well appointed.


Room
5.0
Suns

The room was large and clean. Air-conditioning kept me it permanently put in a cool condition. The bathroom was also clean. German TV channels also welcomes you.


Tips and recommendations

Bulgarian channels Addicted 2 life: D watching evening program (bingo, beauty contest Helena) money with Crown exchanges currency exchange services. Pool chairs at the pool early in the morning. Avoid staff.


Legend: 6 suns= excellent… 1 sun= very poor
* This hotel review was originally written in German by Marvin. Read the original review.
This translation will not be included in the average rating.

Additional info concerning your hotel review Hotel Helena Park

What type of room did you review? Double room Economy with view Courtyard
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Excellent
Which tour operator did you travel with? TUI

Was the review helpful for you? Yes No


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