Hotel review Hotel Hesperia Playa Dorada

by Elke2011-11-013



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1 / 1 User (100%) finds this review helpful.
From: Germany
Age: 51-55
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.6

An impertinence, long wait at the meals! *

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The hotel needs to be renovated very badly! The carpets in the rooms are horrible dirty! The check-in and check-out took forever... One might think... At the front desk you didn't know, the guests (or leave) come! The waiters in the dining room tried very hard, but, since it was too much work and not enough staff, with the use of tables, the cover and not afterwards! And it was for us, most annoying... Very long waiting period before the dining-hall! Normally, there were 25-30 minutes each morning and evening! An impossible, undue condition... And the a four-star hotel!

* This hotel review was originally written in German by Elke. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.5
    Suns

    • condition of the hotel
      3.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    3.8
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      3.0
      Suns
    • Other leisure activities available
      3.0
      Suns
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    2.3
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      2.0
      Suns
    • Reception, check-in & check-out
      1.0
      Suns
    • Competence (handling complaints)
      2.0
      Suns
  • Gastronomy
    open close
    3.0
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      3.0
      Suns
  • Sport, entertainment & pool
    open close
    5.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    3.8
    Suns

    • Cleanliness & linen change
      4.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      2.0
      Suns
    • size of the bathroom
      5.0
      Suns

Additional info concerning your hotel review Hotel Hesperia Playa Dorada

What type of room did you review? Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Thomas Cook

Was the review helpful for you? Yes No


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