Hotel Hillinger
archived Hotel review Hotel Hillinger
3 von 4 User (75%) finden diese Bewertung hilfreich.
Age: 36-40
Travel time: in August 09
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.6
bad service unfriendly bad breakfast. *
Enlarge letters A A Downsize letters A ANever again! We were checked in by a rapid ewie an old lady, but not at all welcomed; except for an exception the staff were either ignorant, rude, filthy or incompetent. No reference to free outdoor use or climbing gym; we were the key in the hand; where the room was (section 62), we had to ask.
I had booked on the Internet and Murphy bed for our Kjnd (2 years) was already being used, it was us then after long back and forth an old travel cot without mattress (actually only the particle board) with three pillows on it offered; no blanket for the child...
Cleanliness was alright; the shower flooded the problem of the cleaning personnel
Breakfast: Oh Well; very unlovingly prepared, eggs cold, selection sparse-no child seats
With the location of the room had we luck: backyard and second floor, thus rather calmly
Price per night we more or less okay we paid 79 €for the double room; for our child we were no additional costs invoiced
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrte Frau Ruth,Vielen dank für Ihre Bewertung!
Auch wenn es viel Kritik gab.
Trotzdem, brauchen wir diese Art von Kritik, um unser Service stetig zu verbessern.
Im Personalbereich gibt es News, denn wir haben ein kleines aber feines Team gegründet, das bereits guten Anklang gefunden hat. Ihr Empfang und die damit verbundenen Unannehmlichkeiten waren Anlass genug, dies zu ändern.
Im Frühstücksbuffet hat sich auch eine Änderung vollzogen. Wir bieten Gästen eine größere Auswahl an und haben auch im Restaurant eine neue Speisekarte.
Wir entschuldigen uns im Nachhinein dafür und hoffen trotzdem, Sie eines Tages wieder als Hotelgast begrüßen zu dürfen.
Geschäftsführung
Hotel Hillinger
Additional info concerning your hotel review Hotel Hillinger
| What type of room did you review? | Double room with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
