Once and never again

Hotel review Hotel Hilo Hawaiian

by Martina2011-10-012.58333333333
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Member since 3/20/08
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From: Austria
Age: 19-25
Travel time: in October 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.1

Once and never again *

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We booked this hotel as part of tour inhabited and I must say, it was by far the worst hotel I have ever inhabited. From the outside it is quite acceptable, the lobby area is a bit positive hope. But as soon as you step out of the elevator and the dark endless hallway toward the room, you can tell that this is not a Wellness-will stay. The rooms are a great size, but are ancient and shabby. The furniture has its best time long ago behind it, the air conditioning was probably still from the second world war. There is no safe, no fridge, no hair dryer. The toilet you had to hold forever until finally something happened, the tv was only for pay tv. The bathroom was dirty, the sink was moldy, the towels were changed only every four days (totally unacceptable!). I am disgusted before, to go barefoot in the room. Sheets were clean, under the sheets I wanted to but not see ☺ Bedspread was disgusting. Walls and ceiling were yellowed, with the former supporters of the Berlin wall crumbled from the cleaner edges, this was not vacuumed. The breakfast was acceptable. We had booked the hotel with breakfast, at the check-in you knew nothing and they said, we are wrong... This hotel seems to be-and this must be emphasized the evaluation of my predecessor! Positive was, that you are free for flights check in and out boarding passes free. Parking was free and there was plenty of room-great! Beach was none nearby, you had to drive a while and even the beach was not exhilarating. Is however on this side of the big island Sunday in short: old shabby hotel that its best years ago era behind it!

* This hotel review was originally written in German by Martina. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

3.3
Suns
- Proximity to shopping areas
  3.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  2.0
  Suns
- Distance to ski lift
  not rated
Service

2.7
Suns
- Friendliness and helpfulness
  2.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  3.0
  Suns
Gastronomy

3.8
Suns
- Variety of food and drinks
  4.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  3.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

2.5
Suns
- Cleanliness & linen change
  2.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  2.0
  Suns
- size of the bathroom
  2.0
  Suns

Additional info concerning your hotel review Hotel Hilo Hawaiian

What type of room did you review?	Double room Standard with view Courtyard
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	FTI

Was the review helpful for you? Yes No

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