Need a hotel in dire need of a renovation

Hotel review Hotel Hilton Chicago

by Christian2010-11-013.16666666667
Read the other contributions

Member since 12/29/08
Want to ask me a question?

The review was read 1142 times.
2 von 2 User (100%) finden diese Bewertung hilfreich.

From: Belgium
Age: 46-50
Travel time: in November 10
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: No
Average rating of this review: 3.8

Need a hotel in dire need of a renovation *

Enlarge letters A A Downsize letters A A

Upon check-in (after 25 hours traveling) I asked for a nice room with a view. The receptionist I stated on several occasions the the room is great. Really? View on the wall next door and the room had a bad smell and was tiny. Even the extremely helpful "BellBoy" has told that you couldn't stay here. Furthermore it was not properly clean. I asked for a nice with a view. I was immediately given an "upgrade" for extra 50 USD offered - very rude. Then I was moved to another room. much bigger, a bit better views but next to the Klimaanlagenturm! The noise was unbearable. I Finally had to pack up my stuff for the third time to a small room with at least nice view of Lake Michigan to remain. Hotel is outdated and needs in dire need of a makeover. The lifts shook the you're afraid get, the rooms are moderately clean and worn. quality of service is as you would expect in the United States good, but it doesn't bother housekeeping very early despite "Do Not Disturb" locks. Overall, I would have to go through a Schnäppchenseite I would get a very good price to nestled vergrämt.

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Hotel Hilton Chicago - Einfach Herrlich mit diesem Sonnenuntergang

Hotel review Hotel Hilton Chicago - Vom Zimmer auf den See

Hotel review Hotel Hilton Chicago - Zimmer mit Ausblick

* This hotel review was originally written in German by Christian. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  3.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

5.0
Suns
- Proximity to shopping areas
  5.0
  Suns
- Transportation connection and available excursions
  5.0
  Suns
- Restaurants & bars in the area
  5.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

3.0
Suns
- Friendliness and helpfulness
  4.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  3.0
  Suns
- Competence (handling complaints)
  2.0
  Suns
Gastronomy

3.5
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  3.0
  Suns
Sport, entertainment & pool

4.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  4.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  not rated
Room

4.0
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  3.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  5.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Hilton Chicago

What type of room did you review?	Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Rather poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

Print review