Hotel review Hotel Hilton Dresden

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by Doris2011-11-014.58333333333
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From: Germany
Age: 51-55
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 5.5
Proof of booking provided

Executive lounge barely usable *

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The reservation was done with access to the lounge, the room rates were so about 20,00 euros per person more expensive. The hotel has the times, in which meals are offered reduced, drastig. Alcoholic drinks and snacks are so only between 18:00 o'clock and 20:00 o'clock offered. That is why it is for city-traveller and for visitors, wishing to use the cultural programme, no longer usable. The award for those lounge access you can save.

* This hotel review was originally written in German by Doris. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    6.0
    Suns

    • condition of the hotel
      6.0
      Suns
    • General cleanliness of the different areas
      6.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      5.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      not rated
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    6.0
    Suns

    • Friendliness and helpfulness
      6.0
      Suns
    • Staff's knowledge of foreign language
      not rated
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      not rated
  • Gastronomy
    open close
    6.0
    Suns

    • Variety of food and drinks
      not rated
    • Quality of food and drinks
      not rated
    • Atmosphere & furnishings
      not rated
    • Overall cleanliness in the restaurant and in the dining areas
      6.0
      Suns
  • Sport, entertainment & pool
    open close
    5.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    4.8
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      4.0
      Suns

Hotelier's comment

Liebe Doris,

wir danken Ihnen für Ihre Bewertung zu Ihrem Aufenthalt im Hilton Dresden. Es freut uns, dass Sie sich in unserem Haus wohlgefühlt haben.

Ihre Verärgerung bezüglich der Servicezeiten in unserer Executive Lounge bedauern wir sehr. Die Richtlinen zur Nutzung der Executive Lounge werden zentral festgelegt und unterliegen daher nicht der individuellen Entscheidung der einzelnen Hilton Hotels. Gern haben wir Ihre Anmerkung an die entsprechende Stelle weitergeleitet und hoffen sehr, dass dies den Gesamteindruck des Hauses nicht all zu sehr getrübt hat .

Wir würden uns sehr freuen, Sie bald wieder als Gast im Hilton Dresden begrüssen zu dürfen.

Mit freundlichen Grüssen
Hilton Dresden Team

Additional info concerning your hotel review Hotel Hilton Dresden

What type of room did you review? Double room Executive with view Courtyard
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? Yes
How would you describe the value for money? Generally good
Which tour operator did you travel with? Thomas Cook

Was the review helpful for you? Yes No


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