Hotel Hilton Dresden
Hotel review Hotel Hilton Dresden
The review was read 1199 times.
1 / 2 User (50%) finds this review helpful.
1 / 2 User (50%) finds this review helpful.
From: Germany
Age: 31-35
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.5
Age: 31-35
Travel time: in November 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.5
Never again-great location, rest is average *
Enlarge letters A A Downsize letters A AThe location in the middle of all the sights is absolutely the best. Several restaurants and shopping possibilities in the immediate vicinity. However, the Hilton otherwise not four stars houses. The rooms were clean and conveniently equipped, bathroom very small and very average. Since we had three star hotels with a nicer bath. All the details, you can find in this level of expected, missing: bathing shoes, cotton balls, a bottle of water for free... There was absolutely nothing than is customary in the room. The wellness area was okay, but unfortunately closed outdoor Jacuzzi, sauna costs €extra twelve. The breakfast area is right next to the front desk, in the lobby. Everything very cramped and very noisy. Not a beautiful atmosphere. Our conclusion: never again
* This hotel review was originally written in German by Katrin. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Liebe Katrin,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu Ihrem Aufenthalt im Hilton Dresden auf holidaycheck.de zu schildern.
Die Meinung unserer Gäste ist uns sehr wichtig, da wir so die Chance haben, zu erfahren, wie wir unsere Leistungen im Interesse unserer Gäste verbessern können.
Wir bedauern es sehr, dass wir Ihre Erwartungen an unser Haus nicht erfüllen konnten und versichern Ihnen, dass wir Ihre Kommentare intern detailliert auswerten werden.
Wir bedauern sehr, dass der Aussenwhirlpool während Ihres Aufenthaltes geschlossen war. Wir führen in regelmässigen Abständen intensive Reinigungs- und Wartungsarbeiten durch, um die Sicherheit unserer Gäste stets zu gewährleisten. Die Nutzung des Fitnessbereichs und der Poollandschaft in unserem LivingWell Health Club ist für alle Gäste des Hilton Dresden kostenfrei. Für die Nutzung der Saunen fallen derzeit EUR 12,00 pro Person/ Tag an.
Gleichzeitig möchten wir uns für den Ihnen entstandenen Eindruck beim Besuch unseres Hotelrestaurants in aller Form entschuldigen. Wir werden Ihre Informationen in unserer künftigen Planung berücksichtigen, um so den Anspüchen unserer Gäste gerecht zu werden.
Liebe Katrin, wir würden uns sehr freuen, wenn Sie uns die Chance geben würden, zu beweisen, dass wir durchaus bessere Gastgeber sind und wir Sie auch bei Ihrem nächsten Besuch in der Stadt wieder als Gast im Hilton Hotel Dresden begrüssen zu dürfen.
Mit freundlichen Grüssen
Hilton Dresden Team
Additional info concerning your hotel review Hotel Hilton Dresden
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Very poor |
| Which tour operator did you travel with? | Thomas Cook |
