Hotel Hilton Hurghada Plaza
Hotel review Hotel Hilton Hurghada Plaza
From: Germany
Age: 51-55
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 2.7
Age: 51-55
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 2.7
Very bad *
Enlarge letters A A Downsize letters A AOld hotel, never again, equipment room and bathroom was very bad, this is not a Hilton hotel, had only the name, everything is very old.
* This hotel review was originally written in German by Nico. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Dear Guest,Thank you very much for choosing to stay at Hilton Hurghada Plaza and for taking the time to leave a comment about our hotel. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
I was really concerned to learn from your review that you were not totally satisfied with your stay and that we did not meet your expectations in terms of Old Property. Please accept my sincere apologies for any inconvenience this might have caused during your stay with us. It is only through valuable feedback received from our valuable guests such as your good self, that we are able to maintain and further improve the quality of our services.
Kindly be informed that, Hilton Hurghada Plaza is currently proceeding with a master-plan, for constructing new rooms, commercial facilities, a big swimming pool, in addition to applying a comprehensive renovation and refurbishing the old property.
Please rest assured that our guests satisfaction is of utmost importance to us and we spare no efforts in ensuring this at all times. We place great value on your continued relationship with Hilton, and hope you will give us another try on your next visit to Hurghada, Egypt, after we finish our construction & renovation project.
Looking forward to welcoming you once again at the Hilton Hurghada Plaza, or any Hilton Worldwide Portfolio of Hotels in the near future.
In the meantime, if I can be of any assistance, please do not hesitate to contact me.
Sincerely,
Shahinaz Atef
Quality Control Manager
Hilton Hurghada Plaza
Additional info concerning your hotel review Hotel Hilton Hurghada Plaza
| What type of room did you review? | Double room Deluxe with view Pool |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Very poor |
| Which tour operator did you travel with? | No details |
