Hotel Hilton Vienna Plaza
Hotel review Hotel Hilton Vienna Plaza
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1 / 2 User (50%) finds this review helpful.
Age: 36-40
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 4.1
In the years come clear *
Enlarge letters A A Downsize letters A AThe hotel is clearly in the years come and the facilities has their best days behind itself.
The room is really the cleaning sloppy, for example, were the mirror as long as you were not made the almost blindly!
Dishes from the day before were not cleared, toilet was used and dirty, carpet stained, loose handles the cupboards, doors were stuck or could not close, air conditioning not working.
The staff at check-in was but really tried hard and three us has given a new room (also if it basically nothing has used)
The managers in the restaurant before a packed their employees by customers (really embarrassing and leadership technically a six)
Dear director Hilton, get your managers in control and you see your room to.
The are we from this chain was not used!
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Gast,Zunächst danke ich Ihnen für Ihren Aufenthalt in unserem Haus. Selbstverständlich habe ich auch Ihre detaillierten Punkte zur Kenntnis genommen und möchte mich persönlich bei Ihnen für die entstandenen Unannehmlichkeiten auf dem Zimmer und im Frühstückssaal entschuldigen.
Wir werden Ihre beanstandeten Mängel überprüfen und bei Bedarf entsprechende Maßnahmen zur Verbesserung treffen. Die Qualität und der Service in unserem Hotel gehören zu meinen obersten Prioritäten und ich werde mich mit meinen zuständigen Abteilungsleitern umgehend um Verbesserung kümmern.
Ich danke Ihnen sehr für Ihre Hinweise, denn diese ermöglichen es uns, die Fehler zu beheben und den Service dadurch zu verbessern.
Ich würde mich sehr freuen, wenn ich Sie wieder im Hilton Vienna Plaza begrüßen dürfte.
Mit freundlichen Grüßen
Michael Reinhardt
Hotel Manager
Hilton Vienna Plaza
michael.reinhardt@hilton.com
0043 1 3139022701
Additional info concerning your hotel review Hotel Hilton Vienna Plaza
| What type of room did you review? | Double room Deluxe with view Street |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | FTI |
