Hotel Holiday Inn Dresden
Hotel review Hotel Holiday Inn Dresden
by Klaus2011-12-014.08333333333
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From: Germany
Age: 41-45
Travel time: in December 11
I travelled as: Family
Children: 2
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.9
Age: 41-45
Travel time: in December 11
I travelled as: Family
Children: 2
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.9
great hotel, satisfactory front desk *
Enlarge letters A A Downsize letters A AOverall very good, but service of the office/front desk bad: reservation was not known although confirmed in writing, at check out 200 euros charged too much. If we do not each have delivered written confirmations, had been in the hotel didn't have a room available for us. So you can still solve the problem. Another point: in the new year's Eve package was free wireless Internet was offered, upon arrival they told with these conditions have changed...
* This hotel review was originally written in German by Klaus. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Hallo Klaus,Ihre Bewertung hilft uns, unseren Service ständig zu verbessern und zu optimieren.
Im Namen des gesamten Holiday Inn Teams möchte ich mich für die entstandenen Unannehmlichkeiten entschuldigen, ich bedauere die Umstände sehr.
Im Team haben wir alles besprochen und ausgewertet. Vielleicht geben Sie uns bei Ihrem nächsten Dresden Besuch noch einmal die Möglichkeit, den gewohnten, guten Service unter Beweis zu stellen.
Ich wünsche Ihnen ein gesundes und erfolgreiches Jahr.
Viele Grüße aus Dresden,
Ihre
Stella Hesse
Sales & Marketing
Additional info concerning your hotel review Hotel Holiday Inn Dresden
| What type of room did you review? | Double room Superior |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
