Decent standard

Hotel review Hotel Holiday Inn Frankfurt Airport Neu-Isenburg

by Thomas2011-08-013.66666666667
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Member since 8/3/11
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The review was read 1043 times.
1 / 1 User (100%) finds this review helpful.

From: Germany
Age: 36-40
Travel time: in August 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 4.4

Decent standard *

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In the shower had hair from the previous tourist. When I mentioned at check-out, came a short " " and I am sorry the point was ticked off. Otherwise, there were the ladies at the front desk extremely friendly! Thick and! The breakfast buffet something from the selection, in my opinion rather modest. Unpleasant was, that the young woman, the actually at the entrance of headquarters and the room numbers listed, not and instead behind me was called: " room number?!" The city center is three minutes away and also within walking distance.

* This hotel review was originally written in German by Thomas. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.5
Suns
- condition of the hotel
  5.0
  Suns
- General cleanliness of the different areas
  4.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  4.0
  Suns
- Transportation connection and available excursions
  4.0
  Suns
- Restaurants & bars in the area
  not rated
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

4.7
Suns
- Friendliness and helpfulness
  5.0
  Suns
- Staff's knowledge of foreign language
  not rated
- Reception, check-in & check-out
  6.0
  Suns
- Competence (handling complaints)
  3.0
  Suns
Gastronomy

3.8
Suns
- Variety of food and drinks
  3.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

not rated
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  not rated
- Child care or playground
  not rated
Room

5.0
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  5.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  6.0
  Suns
- size of the bathroom
  5.0
  Suns

Hotelier's comment

Lieber Thomas,

vielen Dank für die Bewertung Ihres Aufenthaltes in unserem Haus. Es freut uns, dass Ihnen Ihr Aufenthalt weitesgehend gefallen hat.

Gästezimmer sowie jeder andere Bereich des Hauses müssen sauber sein. Ist dies nicht der Fall, haben wir etwas versäumt und wir bitten Sie, diesen Fehler zu entschuldigen. Sie können sicher sein, dass dies an unser Housekeeping und auch unser Empfangsteam weitergegeben wurde um sicherzustellen, dass so etwas in der Zukunft vermieden wird und auch das Beschwerdehandling professioneller gehandhabt wird.
Auch unser Servicepersonal im Restaurant wird auf eine etwas diskretere Vorgehensweise hingewiesen.

Es freut uns, dass Sie die Lage unseres Hotels schätzen. In wenigen Gehminuten ist man in der Neu-Isenburger Innenstadt und kann im Einkaufszentrum in über 100 Geschäften der Shoppinglust fröhnen.

Wir freuen uns, wenn wir Sie bald wieder als unseren Gast begrüßen dürfen und stehen Ihnen bei Fragen und Wünschen in der Zwischenzeit gerne zur Verfügung.

Herzliche Grüße
Stefanie Elsner

Additional info concerning your hotel review Hotel Holiday Inn Frankfurt Airport Neu-Isenburg

What type of room did you review?	Double room Standard with view Rural landscape
Did the hotel meet the standards of its official catalogue description?	Yes
Does the hotel deserve its official star rating?	Yes
How would you describe the value for money?	Generally good
Which tour operator did you travel with?	No details