Hotel review Hotel Holiday Inn Nürnberg City Centre

by Matthew2010-12-012.66666666667



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The review was read 651 times.
From: USA
Age: 26-30
Travel time: in December 10
I travelled as: Solo/single
Children: none
Duration: > 5 weeks
Type of trip: Business trip
Recommendation: No
Average rating of this review: 3.2

No sleep 'til Nurnburg

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I was woken last night at one thirty in the morning to the sound of a piercing alarm, followed by a man's voice over the loudspeaker that happens to be in my room, 'Ladies and Gentlemen, this is an emergency broadcast. Please exit the building immediately. Do not use the elevators and be mindful of other people.' Thus, I left the building wearing nothing but my night clothes and a coat. Keep in mind it is 20 degrees farenheit outside. The fire department and police arrived and searched the building for nearly thirty minutes only to tell us that there is no emergency and that someone merely took a very hot shower for too long, resulting in the steam tripping the smoke detector and setting off the alarm. I asked about it in the morning and all I received was an 'I'm very sorry.'

The reason I chose to stay at a 'four-star hotel' was so that I could sleep comfortably and did not have to deal with situations like this. The staff, although cordial, offered no compensation whatsoever for the dreadful night. That, from a multinational hotel chain, in my opinion is unacceptable. Grossly unacceptable.


Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    4.7
    Suns

    • Proximity to shopping areas
      4.0
      Suns
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    2.8
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      3.0
      Suns
    • Competence (handling complaints)
      2.0
      Suns
  • Gastronomy
    open close
    3.3
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      3.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    1.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      2.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      1.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    3.0
    Suns

    • Cleanliness & linen change
      2.0
      Suns
    • size of the room
      4.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      3.0
      Suns
    • size of the bathroom
      3.0
      Suns

Additional info concerning your hotel review Hotel Holiday Inn Nürnberg City Centre

What type of room did you review? Apartment Superior with view Street
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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