Hotel review Hotel Iberostar Anthelia

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by Kathrin2011-09-014.25
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1 / 4 User (25%) finds this review helpful.
From: Germany
Age: 46-50
Travel time: in September 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 5.1

Five stars weren't justified *

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We have stayed at several Iberostar hotels. This hotel was the worst in terms of service. For a five stars hotel is unacceptable this service: rude waiters, no coffee was brought to the table, we served ourselves... There were mainly Spanish. In the last night of our trip at half past two related families with infants in addition to the two of us their room, and cleared loudly their pastries from, until 3.30 o'clock was to sleep longer think, that happens to a five stars hotel, our complaint was ignored, not to mention of an apology. Iberostar Antelia is a great hotel for families with small children, not recommended for those who travel alone couples. The food was great, the location was great, the complex is wonderful. The hotel has good three star.

* This hotel review was originally written in German by Kathrin. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.5
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      6.0
      Suns
    • Disabled-friendly
      6.0
      Suns
  • Location and surroundings
    open close
    5.6
    Suns

    • Proximity to shopping areas
      6.0
      Suns
    • Transportation connection and available excursions
      6.0
      Suns
    • Restaurants & bars in the area
      6.0
      Suns
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.0
    Suns

    • Friendliness and helpfulness
      3.0
      Suns
    • Staff's knowledge of foreign language
      3.0
      Suns
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    5.8
    Suns

    • Variety of food and drinks
      6.0
      Suns
    • Quality of food and drinks
      6.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      6.0
      Suns
  • Sport, entertainment & pool
    open close
    5.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      6.0
      Suns
    • Child care or playground
      6.0
      Suns
  • Room
    open close
    5.3
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      5.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      5.0
      Suns
    • size of the bathroom
      5.0
      Suns

Additional info concerning your hotel review Hotel Iberostar Anthelia

What type of room did you review? Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description? Yes
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Rather poor
Which tour operator did you travel with? Dertour

Was the review helpful for you? Yes No


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