Hotel review Hotel Iberostar Safira Palms

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by Atussa2011-10-012.41666666667
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Member since 11/2/11
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The review was read 2716 times.
3 von 8 User (38%) finden diese Bewertung hilfreich.
From: Germany
Age: 36-40
Travel time: in October 11
I travelled as: Family
Children: 2
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.9

Don't-total letdown! *

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So we booked a family room with sea Republic-we got a dark normal double room with view of the parking lot. After complaining we were promised for the next day-then on the next day and on the third day we were allowed to move-into a still smaller room... At least with a view of the sea and the pool.... As compensation we were given a carriage. The room was great but a joke considering what we paid! Food was terrible... The children ate a week only white bread and really bad pizza. Varied equal to 0. Every day the same bad quality! NO FRUIT, NO FRESH VEGETABLES. JUST BAD! The entertainment was rather coercion as entertainment. Loud shrill, annoying. So if you want to sweet music. And we do not. Child care, poor and insufficient! Pool freezing cold... But there is a warm indoor pool... It was great! The saved the vacation. The staff were friendly at the front of the hotel, it turned and gossiped... Unbelievable! Fresch and arrogant! WE ARE GOING THERE NEVER AGAIN! BAD FOOD! ENTERTAINMENT JUST COERCION! The check-in process was a bad experience... SCH... Than anything else, incredible! Do yourself a favor and drive there do not go here!

* This hotel review was originally written in German by Atussa. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    3.8
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      4.0
      Suns
    • Family friendliness
      3.0
      Suns
    • Disabled-friendly
      4.0
      Suns
  • Location and surroundings
    open close
    3.2
    Suns

    • Proximity to shopping areas
      1.0
      Suns
    • Transportation connection and available excursions
      4.0
      Suns
    • Restaurants & bars in the area
      1.0
      Suns
    • Other leisure activities available
      4.0
      Suns
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    2.3
    Suns

    • Friendliness and helpfulness
      1.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      1.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    2.5
    Suns

    • Variety of food and drinks
      1.0
      Suns
    • Quality of food and drinks
      1.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      4.0
      Suns
  • Sport, entertainment & pool
    open close
    4.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      4.0
      Suns
    • Overall condition of the pool area
      4.0
      Suns
    • Child care or playground
      3.0
      Suns
  • Room
    open close
    1.8
    Suns

    • Cleanliness & linen change
      1.0
      Suns
    • size of the room
      1.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      1.0
      Suns
    • size of the bathroom
      4.0
      Suns

Additional info concerning your hotel review Hotel Iberostar Safira Palms

What type of room did you review? Junior Suite Executive with view Courtyard
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? Thomas Cook

Was the review helpful for you? Yes No


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