Very disappointing!

Hotel review Hotel Intercontinental San Juan

by Kerstin2010-12-013.41666666667
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Member since 11/17/08
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The review was read 326 times.

From: Germany
Age: 26-30
Travel time: in December 10
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4.1

Very disappointing! *

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We booked this hotel before our cruise for two days. The only thing we could see was the direct access to the beach and the pool area.HCLFHLWe had booked with continental breakfast. In the restaurant there was the buffet. With continental breakfast, you can only use at certain locations of the buffets and it's not all. This is something we have never experienced before. The parking fees are very high in the hotel, which we very disappointed! For one day 25 USD. There was no discount for hotel guests. On the street it is almost impossible to find a place to park. All in all, we were very much disappointed of the hotel, as it is very expensive per night was!

* This hotel review was originally written in German by Kerstin. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

4.5
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  5.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

3.5
Suns
- Proximity to shopping areas
  3.0
  Suns
- Transportation connection and available excursions
  not rated
- Restaurants & bars in the area
  4.0
  Suns
- Other leisure activities available
  not rated
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

4.0
Suns
- Friendliness and helpfulness
  4.0
  Suns
- Staff's knowledge of foreign language
  4.0
  Suns
- Reception, check-in & check-out
  4.0
  Suns
- Competence (handling complaints)
  not rated
Gastronomy

3.8
Suns
- Variety of food and drinks
  3.0
  Suns
- Quality of food and drinks
  4.0
  Suns
- Atmosphere & furnishings
  4.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  4.0
  Suns
Sport, entertainment & pool

5.0
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  not rated
- Quality of the beach
  not rated
- Overall condition of the pool area
  5.0
  Suns
- Child care or playground
  not rated
Room

3.8
Suns
- Cleanliness & linen change
  4.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  3.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Intercontinental San Juan

What type of room did you review?	Double room with view Rural landscape
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	Dertour

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