Between poor and excellent everything

Hotel review Hotel Intercontinental Taba Heights

by Doris2011-10-013.33333333333

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The review was read 528 times.

From: Austria
Age: 51-55
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 2 weeks
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4

Between poor and excellent everything *

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I had to complain about four times, until the shower was fixed (five stars!). The shower head was rusty, the shower was practically not cleaned, and looked accordingly. There were about 40 TV channels: ZDF, two French channels, one or two Belgian, about three Russian, the rest of Arab. When I asked the waiter for a coffee spoons, he said: 'Why, it's just coffee' and disappeared. The tour guide had not once. Trips would be tedious former, since the port in Taba is locked (no licence), and you could start only from nuweiba from (an hour away). They are however, only the highlights...

* This hotel review was originally written in German by Doris. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

3.5
Suns
- condition of the hotel
  4.0
  Suns
- General cleanliness of the different areas
  3.0
  Suns
- Family friendliness
  not rated
- Disabled-friendly
  not rated
Location and surroundings

4.0
Suns
- Proximity to shopping areas
  4.0
  Suns
- Transportation connection and available excursions
  3.0
  Suns
- Restaurants & bars in the area
  3.0
  Suns
- Other leisure activities available
  6.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

2.8
Suns
- Friendliness and helpfulness
  4.0
  Suns
- Staff's knowledge of foreign language
  2.0
  Suns
- Reception, check-in & check-out
  4.0
  Suns
- Competence (handling complaints)
  1.0
  Suns
Gastronomy

4.0
Suns
- Variety of food and drinks
  5.0
  Suns
- Quality of food and drinks
  5.0
  Suns
- Atmosphere & furnishings
  3.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  3.0
  Suns
Sport, entertainment & pool

5.5
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  6.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  5.0
  Suns
- Child care or playground
  not rated
Room

4.3
Suns
- Cleanliness & linen change
  3.0
  Suns
- size of the room
  6.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  3.0
  Suns
- size of the bathroom
  5.0
  Suns

Hotelier's comment

Guten Tag Doris,
vielen Dank fur die Zeilen und die Beobachtungen. Naturlich konnen die geschilderten Ereignisse nicht unserem Bestreben, Ihnen eine InterContinental Experience zu vermitteln, genugen.
Seit Ihrem Aufenthalt haben wir nicht nur an der Ausrichtung der Sateliten gearbeitet, sondern auch in anderen Bereichen deutliche Schritte nach Vorne gemacht. Dies wurde uns auch durch unsere Gaste bestatigt und wir mit dem begehrten Travellers Choice Award 2012 ausgezeichnet.
Der Hafen ist nach wie vor lediglich national (Tauchen, Reef Tours, etc.) nutzbar, es wird aber auf hochster Ebene an einer Losung gearbeitet und Touren nach z.B. Jerusalem, Petra, Colored Canyon, St Katherinen Kloster sind auch jetzt noch als Tagestouren moglich.
Vielleicht haben wir in der Zukunft nochmals die Chance uns zu beweisen? Es lohnt sich!
Beste Grusse aus dem InterContinental Taba Heights Resort

Additional info concerning your hotel review Hotel Intercontinental Taba Heights

What type of room did you review?	Single room Standard with view Garden
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	FTI

Was the review helpful for you? Yes No

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