Hotel Interlaken
archived Hotel review Hotel Interlaken
Age: 56-60
Travel time: in August 09
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Countryside and Spa
Recommendation: Yes
Average rating of this review: 3.8
Hotel Interlaken - for weekend getaway
Enlarge letters A A Downsize letters A AThe hotel was well located, near the train station and walking distance to the town.
My single room was spacious, but the furnishings and decoration looked very outdated,a little dark and depressing, the wallpaper was not very cheerful. The TV was very old-fashioned and badly placed between the cupboard and the luggage deposit. There was no airconditioning, so I had to keep the windows open because of the heat, but had great difficulties sleeping due to the noise in the street, until very late at night. The mattress was not very comfortable, and there was only one pillow. Otherwise, it was clean, including the bathroom that had the basic complimentary items like soap, shower cap, etc.
The food in the restaurant was good. The breakfast buffet was good, too. The waiters and waitresses seemed to be in too much of a hurry to smile, or be friendly. They seemed to have too much work or not to be very experienced, I'm not sure what the problem was, so it was not very relaxing to watch them rushing around. They were also not very effective at clearing tables in a timely fashion during the breakfast hours. Many customers were at a loss of where to sit, while waiting for someone to clear a table. Perhaps the restaurant staff could benefit from someone coordinating or supervising them as they work. Their uniforms are not very smart either - more appropriate for a brasserie than a high end hotel.
It was a bit of a nuisance to have to share the elevator with the housekeeping staff in the mornings. There doesn't seem to be a service elevator, so one had to often wait, or squeeze into the elevator with the housekeeping carts.
The hotel doesn't offer any recreational facilities, or I didn't notice any. I'm not sure whether they offered room service, but I didn't have to ask. The staff at the reception desk were nice, not very forthcoming with information. I think they could ask the guests what they plan on doing in Interlaken and give some advice. I did receive the visitors card with a brief explanation on the benefits of the card.
I'm not sure how come the hotel is rated as a four star hotel, which is a relatively high rating. I get the impression it's more a 3 star hotel.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Interlaken
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No details |
| Does the hotel deserve its official star rating? | No details |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
