Hotel JW Marriott Phuket Resort & Spa
archived Hotel review Hotel JW Marriott Phuket Resort & Spa
2 von 2 User (100%) finden diese Bewertung hilfreich.
Age: 36-40
Travel time: in March 10
I travelled as: Family
Children: 2
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.7
Simply arrogant - never again!
Enlarge letters A A Downsize letters A ATo be fair, what was positive about JWM:
- Bedroom
- Breakfast buffet
Now, why we would never go there again and do not recommend JWM to anyone:
- If you want to experience the traditional Thai hospitality, avoid the place (or go across the street to the Anantara )
- Staff is arrogant, not helpful and stingy; it’s all about money… what else in a 5* hotel
- Reception staff is incompetent and gives conflicting statements
- Internet is outrageously expensive (THB640 for 24 hours, THB3’200 for 7 days; discontinuation not possible)
- Infrastructure for a pram (and definitely for a wheelchair) a catastrophe (only a few elevators, but stairs everywhere)
- No baby phone devices, but very costly baby sitters
- Typical US style hotel chain… ergo, too many US guests
- Very remote and no access to the local people (instead of enjoying typical Thai cuisine for a max. THB1’500 (2 adults and 2 kids) in one of these lovely beach restaurants, one is bound to book a table through a central restaurant reservation desk at least 24 hours in advance to “experience” high priced Western kitchen lacking almost everything which is uniquely Thai)
Our advise, go one * lower and further south the island… you will have a heck of a Thai experience!
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel JW Marriott Phuket Resort & Spa
| What type of room did you review? | Double room Superior with view Garden |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
