Hotel Kempinski Barbaros Bay
archived Hotel review Hotel Kempinski Barbaros Bay
2 von 3 User (67%) finden diese Bewertung hilfreich.
Age: 56-60
Travel time: in June 09
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3
Shame about The Kempinksi Barbaros Bay
Enlarge letters A A Downsize letters A ALast year we booked a de luxe room. All the de luxe rooms do have a spectacular view
Arriving in the hotel, we were giving room 1514. This room faced the alley, a narrow view, like the superior rooms ( this room, 1514, was at the back/behind).The view of this room was very disappointed.
We refushed this room, and asked if we could change, but all the de luxe rooms were fully booked.
The lady of the reception told us, that the only option was a junior suite .
We had to pay for the junior suite !! because all the de luxe rooms were fully booked. !!!! We had to pay 700 euro’s more ( for one week)
I tried to contact the general manager, but the reception told me, that to make a appointment with the general manager was not possible.
It is not usual, that the clients had to pay for a upgrade, when the booked room, de luxe room, is not available.
After the holiday I wrote an email to the manager, and the manager offered us an upgrade to a Junior Suite on our next stay .
Unfortunately the general was not anymore in the Kempinski Hotel ( he left for Cairo).
He informed a lot staff members of this email.
One month ago I wrote an email to the new manager. We would like to make a reservation for a room ( de luxe) for one week in june ( and receive the upgrade to the junior suite - promised by the last general manager).
The new manager, told me, I am sorry, you have to book a more expensive room, and maybe it is possible to give you a junior suite, ridiculous.
I made an appoitment with the general manager, last year.
The new manager don’t want to confirm this appointment.
Don’t accept to pay so much money more, if the hotel is fully booked.
It is the problem of the hotel, not the problem of the guests.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Kempinski Barbaros Bay
| What type of room did you review? | Double room Deluxe |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
