Hotel Kempinski Palace Portoroz
Hotel review Hotel Kempinski Palace Portoroz
1 / 1 User (100%) finds this review helpful.
Age: 31-35
Travel time: in June 11
I travelled as: Couple
Children: none
Duration: > 5 weeks
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 5.4
Great luxury with room for improvement *
Enlarge letters A A Downsize letters A AWe have large expectations in the one-week holiday in the hotel the famous chain kempinksi and corresponding with this assessment.
To 90% all expectations were met and even exceeded. The staff was very hard, their ability to communicate and was always very friendly.
The staff were a bit young and seemed partly average in certain situations overstrained the standards of a five stars Hotels to meet. So we were in the final two drinks, which we didn't consume and was on the last day that, because of a big event in a different room than usual put, breakfast not so plentiful and perfectly organized as usual. Unfortunately, there are also some of the guests at the pool and despite ban smoking rules, ball played and more than the persons present reserved. The staff needs a bit more push our own rules. Also the check-out to the long wait and it was not told us, that 18 euros per day parking.
The hotel, the location, the breakfast, the majority of the staff, the pool area, the garden, the weight room, the service and the rooms are but overall great and it was a successful holiday.
Conclusion: as a guest of five stars The hotel, with it right, there were gaps and air to improve. Overall, it was a great stay, we would love to repeat.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Kempinski Palace Portoroz
| What type of room did you review? | Double room Standard with view Rural landscape |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Excellent |
| Which tour operator did you travel with? | FTI |
