Hotel Kempinski Palace Portoroz
Hotel review Hotel Kempinski Palace Portoroz
Age: 31-35
Travel time: in September 11
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.8
Second class guests? *
Enlarge letters A A Downsize letters A AFront desk differs significantly between full pay and ' action guests 'and is clearly undesirable such a second class guests feel. Service was very friendly, but it could be a Ausblidung Hotel Kempinski group action (both dinner, we in the hotel the reviewer's opinion is missing: napkins, drinks to call the waiter and finally after the drinks wish to ask, and that was after the starter, forks, cutlery, salt and pepper pot)-you may see this as unreasonable rate, but please keep in mind, that it was a five stars hotel in the category of the country and even a five star superior hotel should be. After our complaint before it happens, our room was a day not cleaned and more in the evening also not exposed. The location of the hotel and the 'old' building is wonderful. The decision whether or not I recommend it is difficult-but it is a five stars hotel, not a four stars-therefor would give it a recommendation.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Additional info concerning your hotel review Hotel Kempinski Palace Portoroz
| What type of room did you review? | Double room Superior with view Garden |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, better |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
