Hotel review Hotel Koyao Island Resort

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by Martina2011-04-014.08333333333
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7 von 8 User (88%) finden diese Bewertung hilfreich.
From: Germany
Age: 46-50
Travel time: in April 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 4.9

Total Letdown *

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we sometimes unusual. allows a small, chic, well-kept resort to unwind. when we got there we were really impressed by the entire resort. everything was very spacious and well-kept a real eye-catcher. our room was great but we wanted to just look at the beautiful beach. then in the evening seemed hammer hard, our booked Superior room which is located on the first floor was an opened area without internal walls had therefore no privacy. you, all plumbing noises from inside to the outside world, and vice versa. except for the network over the bed could you from mosquitoes and gnats. Another not as we were the petitioner, only the wäschewechseln partly used as a substitute for the night closed wall, that was it. of us was a bar and the toilets, which we very good through the cracks of the holzdielenbodens. could see exactly opposite to one side of the open-air restaurant and in the other main entrance and front desk. seating possibility with the noise level was accordingly so we said, all these people are present in our room. shortly after the showers were covered in bites that we so our decision was set, as nothing out here. a conversation with the manager was possible only by telephone, our complaints were ignored and only hartknäckiges was urging us to change our wish we spent the night in a villa, which was completely open to the outside but with a lot of space to neighbours offered enough privacy but also here we had on the basis of the construction not felt comfortable as the bed in the room was protected from mosquitoes, in the opened living room with the bed and couch were the walls are only blinds a relaxed relaxen without all kinds of fliegendem animals to be troubled was not given. also to mention that, the room was in good condition, but when we inhabited Villa gnawed as well the ravages of time, as that would be for the price a renovation. (Room 4000 THB, Villa 5500 THB per night including breakfast) .The next morning, we were greeted by the manager stuck, who did not understand why we didn't want this room, either at the Andreas found search for a different place to stay alone was prepared to help the Council to take seriously our concerns after a bit of tooing and forth this then let the rest of us in advance our credit card credit amount that has been done and we could finally move.HCLFHLwe were in all the years we have never been so visit Thailand arrogant processed. here to mention one thing; by the exposed location, of course, the food and the drinks prices corresponding. this was very well before our arrival aware but unfortunately the kitchen a lot to be desired, the convenience (lunch, dinner and breakfast) was not related to the quality and price. only the massages were really great. So we noticed the departure really easy.HCLFHLactually we wanted to stay on Noi but on the way with the Tuk Tuk in the South were we a long ekelerregenden feces carpet the spread to the beaches and then decided to leave the island at short notice.HCLFHLHCLFHL

Pictures/Videos to hotel review (Click picture to enlarge!)

Hotel review Hotel Koyao Island Resort - Hotelstrand
Hotel review Hotel Koyao Island Resort - Oberes stockwerk superior zimmer
Hotel review Hotel Koyao Island Resort - Gartenanlage
Hotel review Hotel Koyao Island Resort - Aussenansicht
Hotel review Hotel Koyao Island Resort - Ausblick vom Superior Zimmer
Hotel review Hotel Koyao Island Resort - Hotelstrand
Hotel review Hotel Koyao Island Resort - Ausblick
Hotel review Hotel Koyao Island Resort - Hotelstrand
* This hotel review was originally written in German by Martina. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    5.0
    Suns

    • condition of the hotel
      5.0
      Suns
    • General cleanliness of the different areas
      5.0
      Suns
    • Family friendliness
      not rated
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    6.0
    Suns

    • Proximity to shopping areas
      not rated
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      not rated
    • Distance to the beach
      6.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    3.5
    Suns

    • Friendliness and helpfulness
      1.0
      Suns
    • Staff's knowledge of foreign language
      6.0
      Suns
    • Reception, check-in & check-out
      6.0
      Suns
    • Competence (handling complaints)
      1.0
      Suns
  • Gastronomy
    open close
    4.0
    Suns

    • Variety of food and drinks
      3.0
      Suns
    • Quality of food and drinks
      3.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    5.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      not rated
    • Quality of the beach
      5.0
      Suns
    • Overall condition of the pool area
      5.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    6.0
    Suns

    • Cleanliness & linen change
      not rated
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      not rated
    • size of the bathroom
      not rated

Hotelier's comment

Hallo Martina,

herzlichen Dank für Ihre Bewertung auf die es mir sehr schwer fällt zu antworten.
Das Management hat zum Jahresanfang gewechselt und wir haben außerdem noch neue Panorama Villen hinzugefügt, geschlossen und mit Klimaanlage. Wir denken, so für jeden Geschmack etwas anbieten zu können.
Es tut mir und dem ganzen Team schrecklich Leid, dass Sie enttäuscht von Koyao waren, aber wir hoffen trotzdem Sie bei uns nochmals willkommen zu heißen.
Mit freundlichen Grüßen
Ihr Koyao Island Team

Additional info concerning your hotel review Hotel Koyao Island Resort

What type of room did you review? Double room Superior with view Sea/lake
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? No details
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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