Emergency accommodation in a fantastic location

Hotel review Hotel Laguna Bacalar

by Dieter2011-03-011.83333333333
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Member since 4/29/07
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The review was read 106 times.

From: Germany
Age: 56-60
Travel time: in March 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: No
Average rating of this review: 2.2

Emergency accommodation in a fantastic location *

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The big disappointment on our own planned Mexico-tour. From afar, we expected a great hotel, the location of the lagoon was wonderful. But that was it. Lustloses staff, cleanliness of the room, hot water didn't work, and so far half of the window is only screens without window glass. As all of the rooms a window to the hotel bar are we were half the night always gets fully in the life of the bar involved. If I go this way again, I plan on staying at a hotel in the next city.
For all those who have in Bacalar comfort or even hungry is a small restaurant with a red plastic canopy in the parking lot in front of the castle recommended. Not only are the stuffed peppers excellent.

* This hotel review was originally written in German by Dieter. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

Hotel in general

1.0
Suns
- condition of the hotel
  1.0
  Suns
- General cleanliness of the different areas
  1.0
  Suns
- Family friendliness
  1.0
  Suns
- Disabled-friendly
  1.0
  Suns
Location and surroundings

2.0
Suns
- Proximity to shopping areas
  2.0
  Suns
- Transportation connection and available excursions
  2.0
  Suns
- Restaurants & bars in the area
  2.0
  Suns
- Other leisure activities available
  2.0
  Suns
- Distance to the beach
  not rated
- Distance to ski lift
  not rated
Service

1.8
Suns
- Friendliness and helpfulness
  1.0
  Suns
- Staff's knowledge of foreign language
  1.0
  Suns
- Reception, check-in & check-out
  1.0
  Suns
- Competence (handling complaints)
  4.0
  Suns
Gastronomy

2.0
Suns
- Variety of food and drinks
  not rated
- Quality of food and drinks
  not rated
- Atmosphere & furnishings
  2.0
  Suns
- Overall cleanliness in the restaurant and in the dining areas
  not rated
Sport, entertainment & pool

3.5
Suns
- Leisure activities (sauna, tennis, entertainment, etc.)
  3.0
  Suns
- Quality of the beach
  not rated
- Overall condition of the pool area
  4.0
  Suns
- Child care or playground
  not rated
Room

2.8
Suns
- Cleanliness & linen change
  1.0
  Suns
- size of the room
  4.0
  Suns
- Room amenities (TV, balcony, safe, etc.)
  2.0
  Suns
- size of the bathroom
  4.0
  Suns

Additional info concerning your hotel review Hotel Laguna Bacalar

What type of room did you review?	Double room Standard with view Sea/lake
Did the hotel meet the standards of its official catalogue description?	No, worse
Does the hotel deserve its official star rating?	No, worse
How would you describe the value for money?	Very poor
Which tour operator did you travel with?	No details

Was the review helpful for you? Yes No

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