Hotel Le Chateau de Prestige
archived Hotel review Hotel Le Chateau de Prestige
11 von 11 User (100%) finden diese Bewertung hilfreich.
Age: 31-35
Travel time: in July 08
I travelled as: Family
Children: 2
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.5
The Chateau of catastrophies *
Enlarge letters A A Downsize letters A AI can only confirm the previous reviews. When we arrived, I couldn't guess at the catastrophies awaiting us. The hotel building itself was very nice, but that was about it. I have never seen such a dirty 5-star hotel. The lift was smeared with vomit, but that didn't bother the staff, who used it around 100 times a day - no one felt responsible for cleaning it up. There were always dishes in the hallways (from the guests who don't know that the restaurant is for eating in and who therefore take their meals to their rooms and then leave the dishes in front of the door). Nobody wanted to remove these, either, and thus the dishes remained in the hallways for days. The state of the carpets has already been reported.
There were very few Germans in the hotel. Russians were present but did not make up the majority. They did not make themselves noticeable in a negative sense, but the guests from Israel did. We have never seen such bad behaviour, no respect for the other guests and they acted as if they were alone in the hotel. The food was also tried directly at the buffet and if it's taste did not meet one's expectations, it was removed from the mouth and placed back in the dish. When I wanted to let a child (around 10-years-old) know that this behaviour was incorrect, it's mother laid into me. Thankfully, I couldn't understand her. Unfortunately, this was not an isolated incident!!!
Location
The location was good. The shopping street right at the hotel, even if it was overpriced, one could take nice walks there in the evenings.
The beach was OK, despite the pebbles. The water was fantastic. Warm and above all, clean.
The staff tried hard, but it wasn't enough. There was just too little staff, and inexperienced, as well.
The doctor and hospitality services were good.
Gastronomy
A huge catastrophe!
Dirty plates, cups, glasses.
The condition of the drink machines was filthy. Simply DISGUSTING.
The choice of dishes was passable, I had enough to eat, but my son only ate white bread (the only kind of bread available) and cucumbers. However, one couldn't complain about the fruit, there was always a large and sufficient selection available.
Sport & Entertainment
The playground was in the same condition as the hotel - filthy!
My son wanted to go down the slide and almost landed in a heap of feces, I was just able to stop him in time. Somebody had been too lazy to use the WC.
Room
The rooms were OK.
Only the bathroom was somewhat mouldy and the carpet dirty.
Tips and recommendations
A pity for the pretty hotel. With proper management and qualified staff, it could become a very beautiful complex.
We will not return there. And in the future I will pay more attention to the reviews.
This translation will not be included in the average rating.
Additional info concerning your hotel review Hotel Le Chateau de Prestige
| What type of room did you review? | No details |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Alltours |
