Hotel Le Meridien Royal Hamburg
Hotel review Hotel Le Meridien Royal Hamburg
1 / 1 User (100%) finds this review helpful.
Age: 41-45
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 5.1
5 star plus hotel-I can hardly believe... ☹ *
Enlarge letters A A Downsize letters A AFor an overnight stay at the weekend we stayed at the hotel royal le Meridien in Hamburg to and from the hotel. Front desk was okay and without any complaint. At 13:00 o'clock room not ready. Okay then shop in the city. As a couple we are already long logged on- in the room then only one bathrobe including shoes. Why? Spa area very small with two saunas. Room not available at all; it is also only about ten hooks to hang the towel as well as only 10-12 loungers by the pool with corresponding Volume of the pools/hot tubs and of the guests. Beach chairs were nearly permanent occupied. Seat possibilities hardly available. Twice apple spritzer ordered and what comes after about 30 minutes? Even drinks and beverages 0.2 0.3 in the best plastic cups a la amusement park. Sorry but that wasn't't why quantities? Room so far very good and nicely furnished but what is the? About 7 centimeter long crack in the duvet below? Hello housekeeping? Something you couldn't overlook. This is a five stars superior hotel? Yes no is clear... Sorry but for those rate must be more to come. Why no reference to the spa area in the room and the breakfast buffet in a flyer in the room? Also, the toilet downstairs in the bar area to name but a few: of course, there is more going on there than anywhere else but you must also reduce the margin of the cleaning forces by point of view, I was three times in two days on the toilet and each time it looked not very inviting with paper on the floor and wet gewischten Toilettendeckeln. Noted is however the great breakfast terrace with views over the Alster lake-it was fantastic and made up for a lot. The concierge was very helpful and which involved a great restaurant has enabled. The service was less than I expected and I'm not picky...
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool area
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Reisender,wir bedanken uns herzlich bei Ihnen für Ihren Aufenthalt im Le Royal Méridien Hamburg und für Ihre Zeit, uns Ihre Impressionen zu schildern. Es tut uns außerordentlich leid, dass wir Ihnen nicht den Service geboten haben, den Sie erwartet haben und der für unser Haus auch normalerweise selbstverständlich ist.
Gerne würden wir mit Ihnen persönlich Kontakt aufnehmen und wären Ihnen sehr dankbar wenn Sie sich mit unserer Front Office Managerin in Verbindung setzten um Ihren Aufenthalt zu besprechen. Denn nur dank Ihrer wertvollen Hinweise sind wir in der Lage, die Stärken und Schwächen unseres Hauses aus Sicht unserer Gäste festzustellen Die Kontaktadresse ist info.hamburg@lemeridien.com oder rufen Sie uns unter 040 2100 0 an.
Mit freundlichen Grüssen
Andreas K.
Hoteldirektor
Additional info concerning your hotel review Hotel Le Meridien Royal Hamburg
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Neckermann |
