Hotel review Hotel Limak Arcadia Golf & Sport Resort

by Dirk2011-12-013



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The review was read 595 times.
1 / 6 User (17%) finds this review helpful.
From: Germany
Age: 46-50
Travel time: in December 11
I travelled as: Couple
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 3.6

No Christmas atmosphere, dirty rooms. *

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After a room change (mini room, without seating possibility) we were given a room, right next to the Chinese restaurant. In the room there were many dead insects. It was not cleaned and in the evening the smell came out of a restaurant in the room. The floor was not mopped. The windows were leaky. In the evening there was cold. In this sports hotel it was the holidays only Boccia and shooting as offers. After Christmas, the hotel filled. Sometimes there are no free tables and cutlery you had to get yourself. At the front desk you spoke hardly any German and/or English. The staff were however always friendly. On the premises of the hotel was a nice ambience. In the two bars there was always live music.

* This hotel review was originally written in German by Dirk. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    4.0
    Suns

    • condition of the hotel
      4.0
      Suns
    • General cleanliness of the different areas
      2.0
      Suns
    • Family friendliness
      5.0
      Suns
    • Disabled-friendly
      5.0
      Suns
  • Location and surroundings
    open close
    2.8
    Suns

    • Proximity to shopping areas
      5.0
      Suns
    • Transportation connection and available excursions
      2.0
      Suns
    • Restaurants & bars in the area
      1.0
      Suns
    • Other leisure activities available
      1.0
      Suns
    • Distance to the beach
      5.0
      Suns
    • Distance to ski lift
      not rated
  • Service
    open close
    4.3
    Suns

    • Friendliness and helpfulness
      5.0
      Suns
    • Staff's knowledge of foreign language
      2.0
      Suns
    • Reception, check-in & check-out
      5.0
      Suns
    • Competence (handling complaints)
      5.0
      Suns
  • Gastronomy
    open close
    5.0
    Suns

    • Variety of food and drinks
      5.0
      Suns
    • Quality of food and drinks
      5.0
      Suns
    • Atmosphere & furnishings
      5.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      5.0
      Suns
  • Sport, entertainment & pool
    open close
    3.0
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      2.0
      Suns
    • Overall condition of the pool area
      2.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    2.8
    Suns

    • Cleanliness & linen change
      1.0
      Suns
    • size of the room
      1.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      4.0
      Suns
    • size of the bathroom
      5.0
      Suns

Hotelier's comment

Sehr geehrter Dirk,

herzlichen Dank für Ihre Bewertung. Wir waren sichtlich erstaunt, dass bei Ihnen, obwohl wir über die ganzen Feiertage fast nur Weihnachtslieder gespielt haben, überall Weihnachtsdekorationen zu sehen waren, es ein Weihnachtsdiner gab und am 24.12. den Gästen Kleinigkeiten geschenkt wurden, keine Weihnachtsstimmung aufgekommen ist.
Unser Personal spricht oder versteht zumindest neben Englisch oder Deutsch zu 70% auch eine weitere Fremdsprache. Daher ist es für uns ein Rätsel wieso Sie sich nicht verständigen konnten. Da wir Ende Dezember lediglich eine Belegung von ca. 35 % hatten ist es für uns auch nicht verständlich wieso Sie keinen freien Tisch finden konnten, da das Restaurant mit den ganzen Sitzmöglichkeiten zur Verfügung stand. Neben genannten Sportmöglichkeiten gab es desweiteren auch Bogenschiessen, Mini Golf, das Fitnessstudio, Yoga und Spinning zur Auswahl.

Das gesamte Arcadia-Team würde sich freuen, Sie bei einer anderen Gelegenheit wieder begrüssen zu dürfen.

Mit den besten Wünschen für 2012.

Limak Arcadia Hotelleitung.

Additional info concerning your hotel review Hotel Limak Arcadia Golf & Sport Resort

What type of room did you review? Double room Standard
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Adequate
Which tour operator did you travel with? Dertour

Was the review helpful for you? Yes No


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