Hotel review Hotel Matorral

Profile picture hkriege
by Hermann2010-08-011.25
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Member since 7/11/10
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26 von 26 User (100%) finden diese Bewertung hilfreich.
From: Germany
Age: 51-55
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 2 weeks
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 1.5
Proof of booking provided

total dirty and broken! *

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Hotel
1.0
Suns

For late arrival (after 22 o'clock) we had a night the matorral and could spend the next day in fortunately the sol jandia mar change (about 200 meters away).
We were allocated the studio (section 531) was total dirty and almost all the furniture was broken! Ripped down curtain, broken room and closet doors, power outlet hanging half out of the wall, mold on the Waschbeckenarmatur, at the sink (Silikonrand) stripping and fridge, freezer, probably the last time a few years ago defrosted was. Ants in the kitchenette and bed! Completely stained carpet. Thick, were an unidentifiable stain on a pillow, bed sheets share further believe we cannot and need to be looked at. We cannot confirm the positive judgments in this portal mostly not at all and ask us, as these judgments have been established at all. Of an alleged two or three years ago we could have recent renovation nothing see.
We were after the horror night just happy to change the object and can't understand, that such an object at all of the matorral as tour operators is offered.
Simple decor is ok but it must not mean, that everything was broken and must not be so filthy.
The sol jandia mar(three stars) was according to the classification established in order.


Location
3.0
Suns

Pure tourist town, on the beach in the evening nothing more los. A hotel next to the other, no sophisticated town!


Service
1.0
Suns

Not only, that the room was a disaster, we have this first after over a three quarter hour get assigned. Apparently when booking mistake.
Our complaints about the condition of the studios were just ignored. From the travel guide but it was not a problem with regard to the change in the sol jandia mar. The change was quick and efficient manner.


Gastronomy Unused

Sport & Entertainment Unused

Room
1.0
Suns

see above, totally unacceptable! Broken and dirty!



Legend: 6 suns= excellent… 1 sun= very poor
* This hotel review was originally written in German by Hermann. Read the original review.
This translation will not be included in the average rating.

Additional info concerning your hotel review Hotel Matorral

What type of room did you review? Studio
Did the hotel meet the standards of its official catalogue description? No, worse
Does the hotel deserve its official star rating? No, worse
How would you describe the value for money? Very poor
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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