Hotel Mercure Hamburg Arena
Hotel review Hotel Mercure Hamburg Arena
The review was read 496 times.
From: Germany
Age: 41-45
Travel time: in December 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.7
Age: 41-45
Travel time: in December 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.7
Oh well. *
Enlarge letters A A Downsize letters A ARoom to small/outdated./ restaurant very small uncomfortable room // four stars, as one expected more. Everything is extra! Breakfast parking je12, 50/day. There is also included.
* This hotel review was originally written in German by Christoph. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrter Herr Christoph,vielen Dank für Ihr persönliches Feedback im Anschluss an Ihren Aufenthalt. Vorab möchte ich sagen, das wir konstruktive Kritik Ihrerseits sehr zu schätzen wissen.
Wir möchten Sie bitten zu beachten, dass wir ein 3 Sterne Hotel sind. Für erneute Buchungen in unserem Haus, machen wir Sie gerne darauf aufmerksam, dass die Möglichkeit eines Buchungspaketes besteht in dem Leistungen wie z. B. Frühstück usw. schon enthalten sind. Spechen Sie uns einfach an.
Wir bedanken uns für Ihr persönliches Feedback und freuen uns Sie einmal wieder als unseren Gast begrüßen zu dürfen.
Mit freundlichen Grüßen
Claudia Baum
Assistant Manager Front Office & Reservations
Additional info concerning your hotel review Hotel Mercure Hamburg Arena
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
