Hotel Mercure Hamburg Arena
Hotel review Hotel Mercure Hamburg Arena
Read the other contributions
Want to ask me a question?
1 / 1 User (100%) finds this review helpful.
Age: 31-35
Travel time: in September 11
I travelled as: Solo/single
Children: none
Duration: 1-3 days
Type of trip: Business trip
Recommendation: Yes
Average rating of this review: 4.6
Unauthorized bad reviews! *
Enlarge letters A A Downsize letters A AAfter all the negative reviews I had read, I hated it in this hotel to spend my business. However, it was absolutely Okay, so I would not like to write here, as I am so certain statements.A) noise: I had a window in the side wing. I slept with the windows opened and no problems at all seven, eight hour nights sleep. Wants to be called: for people with a normal sleep there are no problems.Two) beds: Yes, the beds are very soft. Too soft for my taste, but I still slept well.Three) cleanliness & odors: No Beanstandung4) down: the house is no longer the newest, but totally out of date terrible to see nothing from. The frames were a few stains and the tiles in the bathroom looked like from the achzigern, but that was all of criticism. It was nothing broken or stained. Carpet, walls, curtains, towels, bed, everything was okay 5) access: Yes, the service was excellent. Bus is a pure disaster. Takes a lot to long train goes, but you must still ten minutes footpath to the train schedule, so you generally good 40 minutes walk to the city center requires. That annoyed me most of all.Six) Location: Overall not nice, but okay.Seven) breakfast: absolutely okay for the hotel category. We were three and colleagues had no problems with the room, even though it was on the day of arrival a little 'sour' smell. But not to be so, but I'm not sure to what... The hotel is not great, but it was absolutely fine.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)not rated
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Lieber Sebastian,auf diesem Weg bedanken wir uns herzlich für Ihren Aufenthalt in unserem Haus.
Es war uns eine besondere Freude, dass Sie bei uns waren und wir Sie mit unseren Leistungen überzeugen konnten.
Wir wissen es sehr zu schätzen, dass Sie sich die Zeit genommen haben, uns ein Feedback auszufüllen.
Für Ihr Lob danken wir, was uns um so mehr motiviert, auch künftig alles dafür zu tun, dass sich unsere Gäste im Mercure Hotel Hamburg Arena wohlfühlen.
Wir wünschen Ihnen alles Gute und freuen uns, wenn Sie bald wieder einmal zu Gast sind.
Mit freundlichen Grüßen aus der Hansestadt Hamburg
Franziska Kämmer
Shift Leader
Additional info concerning your hotel review Hotel Mercure Hamburg Arena
| What type of room did you review? | Single room Best price with view Garden |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Generally good |
| Which tour operator did you travel with? | No details |
