Hotel Mercure München City Center
Hotel review Hotel Mercure München City Center
The review was read 1461 times.
From: Germany
Age: 26-30
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.2
Age: 26-30
Travel time: in July 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: City break
Recommendation: No
Average rating of this review: 2.2
Please note, bad service! *
Enlarge letters A A Downsize letters A AHotel is not a four star standard. Cleanliness in the rooms left a lot to be desired, after a complaint is the reception rather unfriendly, would like to deny everything, the stains on the bed could be more clean and you should not accept it. In the bathroom are broken glasses. The mini bar was in geschmolzenes ice cream from the previous guest! So much for cleaning of the room. The breakfast buffet is not good, as the cheese or sausage not look fresh, plates are far too hot and the dishes were cold.
* This hotel review was originally written in German by Kathrin. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrte Kundin,wir möchten die Gelegenheit nutzen und uns Bedanken für die Wahl unseres Hauses.
Es liegt in unserer Aufgabe und in unserem Servicegedanken unseren Gästen einen schönen Aufenthalt zu bereiten.
Leider müssen wir Ihrem Kommentar entnehmen, dass wird scheinbar durch einige Vorfälle Ihren Erwartungen nicht entsprochen haben und dass dieser sich als unbefriedigend herausgestellt hat.
Wir Bedauern dies sehr und ich stehe Ihnen gerne persönlich für ein Gespräch zur Verfügung.
Mit freundlichen Grüßen
Christina Bonertz
Revenue Manager
Additional info concerning your hotel review Hotel Mercure München City Center
| What type of room did you review? | Double room Standard with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | Ameropa |
