Hotel Mercure München City Center
Hotel review Hotel Mercure München City Center
The review was read 1130 times.
From: Switzerland
Age: 46-50
Travel time: in September 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.6
Age: 46-50
Travel time: in September 11
I travelled as: Family
Children: 1
Duration: 1-3 days
Type of trip: City break
Recommendation: Yes
Average rating of this review: 4.6
Top location with several drawbacks at the service *
Enlarge letters A A Downsize letters A ANegative: VIP package order that has not been observed: bathrobe in the room, daily newspaper in the room was in English to German, late check-out until 16 o'clock our presentation would not lock without warning. Various own goods in the mini bar would simply thrown away, 24-hour Wi-Fi Internet access had all be replaced. positive: great central location, clean, large room, very quiet
* This hotel review was originally written in German by Pasquale. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign languagenot rated
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomynot rated
- Variety of food and drinksnot rated
- Quality of food and drinksnot rated
- Atmosphere & furnishingsnot rated
- Overall cleanliness in the restaurant and in the dining areasnot rated
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Sehr geehrte Damen und Herren,wir möchten die Gelegenheit nutzen und uns Bedanken für die Wahl unseres Hauses.
Es liegt in unserer Aufgabe und in unserem Servicegedanken unseren Gästen einen schönen Aufenthalt zu bereiten.
Leider müssen wir Ihrem Kommentar entnehmen, dass Ihre Erwartungen nicht voll erfüllt haben. Wir möchten Ihnen versichern, dass Ihre Anmerkungen sehr ernst genommen werden und wir diese zum Anlass genommen haben manche Vorgehensweisen zu überdenken und zu ändern.
Wir Bedauern dies sehr und ich stehe Ihnen gerne persönlich für ein Gespräch zur Verfügung.
Mit freundlichen Grüßen
Christina Bonertz
Revenue Manager
Additional info concerning your hotel review Hotel Mercure München City Center
| What type of room did you review? | Double room Superior with view Courtyard |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | Yes |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
