Hotel review Hotel Monte Santo Resort

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by Irene2011-12-014.25
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From: France
Age: 61-65
Travel time: in December 11
I travelled as: Couple
Children: none
Duration: 1-3 days
Type of trip: Other stay
Recommendation: Yes
Average rating of this review: 5.1

Alone in a huge 5 star resort *

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Since 2008 the existing poor described moving resort is located on a hill between Lagoa and carvoeiro. It consists of a clubhouse, where the front desk, some suites, a restaurant, bar, billiard and darts-play room and a large indoor swimming pool with sauna and Turkish bath are located. From there in a wonderful impressive outdoor pool and surrounding apartment and townhouse units, playground, Trim-You path, tennis court and green areas. We stayed during our short stay the only guests, a strange feeling. The restaurant was closed, we got in the morning not five stars fair breakfast in our great equipped, huge suite with a separate bedroom, two bathrooms and fully equipped American kitchen, served. The staff were quite friendly. The promised welcome drink was not long enough. There was no welcoming atmosphere!

* This hotel review was originally written in German by Irene. Read the original review.
This translation will not be included in the average rating.

Hotel review in categories

  • Hotel in general
    open close
    6.0
    Suns

    • condition of the hotel
      6.0
      Suns
    • General cleanliness of the different areas
      6.0
      Suns
    • Family friendliness
      6.0
      Suns
    • Disabled-friendly
      not rated
  • Location and surroundings
    open close
    5.0
    Suns

    • Proximity to shopping areas
      not rated
    • Transportation connection and available excursions
      not rated
    • Restaurants & bars in the area
      not rated
    • Other leisure activities available
      5.0
      Suns
    • Distance to the beach
      not rated
    • Distance to ski lift
      not rated
  • Service
    open close
    4.0
    Suns

    • Friendliness and helpfulness
      4.0
      Suns
    • Staff's knowledge of foreign language
      4.0
      Suns
    • Reception, check-in & check-out
      4.0
      Suns
    • Competence (handling complaints)
      4.0
      Suns
  • Gastronomy
    open close
    4.0
    Suns

    • Variety of food and drinks
      4.0
      Suns
    • Quality of food and drinks
      4.0
      Suns
    • Atmosphere & furnishings
      4.0
      Suns
    • Overall cleanliness in the restaurant and in the dining areas
      not rated
  • Sport, entertainment & pool
    open close
    5.5
    Suns

    • Leisure activities (sauna, tennis, entertainment, etc.)
      5.0
      Suns
    • Quality of the beach
      not rated
    • Overall condition of the pool area
      6.0
      Suns
    • Child care or playground
      not rated
  • Room
    open close
    6.0
    Suns

    • Cleanliness & linen change
      6.0
      Suns
    • size of the room
      6.0
      Suns
    • Room amenities (TV, balcony, safe, etc.)
      6.0
      Suns
    • size of the bathroom
      6.0
      Suns

Additional info concerning your hotel review Hotel Monte Santo Resort

What type of room did you review? Suite Deluxe with view Pool
Did the hotel meet the standards of its official catalogue description? No details
Does the hotel deserve its official star rating? No details
How would you describe the value for money? Generally good
Which tour operator did you travel with? No details

Was the review helpful for you? Yes No


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