Hotel NOVI Spa Hotels & Resort
Hotel review Hotel NOVI Spa Hotels & Resort
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Age: 31-35
Travel time: in August 10
I travelled as: Family
Children: 1
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: Yes
Average rating of this review: 4.7
Beautiful vacation, despite missing sand beach *
Enlarge letters A A Downsize letters A AExtensive plant, with altogether 9 pools, maintained garden/lawn, even if there are possibilities for the improvement there and there. Staff so far ok, friendly and helpfully, at the reception seems to prevail however the chaos, one should its final calculation well examine. We had a Premium apartment 1, with (narrow) balcony with sea view, the apartment were distributed on two floors, with kitchen. The sofa already some experienced and to marks on it to report also of it, but otherwise was the furnishing okay, apart from which with the Türe lock Türklinke, which one had regularly in the hand. Unfortunately this problem was not solved, although we had announced it on day of the journey. Our son (7-jährig) was very content, with the child pools, the slide, as well as the care of children. Isolated also German was spoken there or understood at least. Otherwise understood responsible person inside completely well English. Guests: One finds Germans, Austrians, Swiss, in addition, Croats, Slovenes and also Russians there. Note: If one wants to use one of the couches (particularly with the child pools in the Kidstown), then one must rise early! In the morning at 9 o'clock usually already no more couches were free and/or it were hardly humans there, but on all couches towels already lay.: - (Breakfast in the hotel too expensively with 25 euro, except one needs Champagner à discretion already early in the morning and consumes of it a few glasses, perhaps then it is worthwhile itself. Otherwise large selection to meals, sufficient service staff and tables, quality of the breakfast was good, except the coffee, this came always lukewarm. Beautiful spa plant, with large indoor pool, if times the weather is bad, as well as sauna.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendliness
- Disabled-friendly
- Location and surroundings
- Proximity to shopping areas
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities available
- Distance to the beach
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & pool
- Leisure activities (sauna, tennis, entertainment, etc.)
- Quality of the beach
- Overall condition of the pool area
- Child care or playground
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Dear Mr.Janis,We are sorry about the bad experiences you had during you previous sojourn at Novi Spa Hotels & Resort.
Our company took over the Management of Novi Spa Hotels & Resort this year and we are constantly improving the offer and the quality of services in the Resort.
We would be delighted if you would visit us again and enjoy a much nicer sojourn and services of a higher quality in Novi Spa Hotels & Resort.
General Manager
Novi Spa Hotels & Resort
Additional info concerning your hotel review Hotel NOVI Spa Hotels & Resort
| What type of room did you review? | Apartment Standard with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | Yes |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Rather poor |
| Which tour operator did you travel with? | No details |
