Hotel NOVI Spa Hotels & Resort
Hotel review Hotel NOVI Spa Hotels & Resort
Age: 26-30
Travel time: in August 10
I travelled as: Couple
Children: none
Duration: 1 week
Type of trip: Beach Holiday
Recommendation: No
Average rating of this review: 2.5
Please don't do it, it is a waste of money
Enlarge letters A A Downsize letters A AThe apartments were very unclean and cheap furnished. The couch was with flecks, The bathroom looked not at all like it should, with mould around a bathtube. It smelled in kitchen. In one week of stay nobody even made a bed or cleaned there. Unbelievable. We had our auto parked outside and they charged us for the whole stay like we parked in garage, 10 eur for a day. It is unbelievable waste of money, servise is not worth it. The beach is not cared for, they are letting other people there for money, so you dont get a lay or place. The same by the pools. They charged prices for everything but it was not worth for what you get. We went two days earlier away, and really, it was a big waste of money. The only one positive thing was a view around, nothing else
Location
the wiew from hotel was nice. Especially from the hotel lobby, shopping? Some expensive shops, opened in strange hours.
friendly, new language, no cleaning. I saw a lot of people to complain.
Gastronomy
only expensive, nothing special.
Sport & Entertainment
beach was not cared for, not only for hotel guests, they are so hungry for money that they leave anybody there for a fee, than hotel guests dont have a beach bed free. The big pool nice.
Room
siye small, and we had a big appartnent, small bedrooms, hair drayer didnt work, cheep furniture, no minibar, no cleaning, telefon old and tv, gorenje big like they dont even do enymore, no flat screens. it was a lot of mess around building. Internet wireless was avaliable, it was a big surprise, but for free... Very slow on other hand, i gave up on opening pages. Smelly kitchen..
Tips and recommendations
Please if I can save somebody hollidays, dont waste your money on this hotel and apartments, it is not worth it. I rather went away than stayed there, even if we allready payed for it. Such a disappointment.
Hotelier's comment
Dear Mrs.Anna,Our company took over the Management of Novi Spa Hotels & Resort this year and we are sorry to hear that you haven’t been satisfied with the quality of services provided for you during you stay in the Resort last year.
We would be delighted if you would visit us again and enjoy a much nicer sojourn and services of a higher quality in Novi Spa Hotels & Resort.
General Manager
Novi Spa Hotels & Resort
Additional info concerning your hotel review Hotel NOVI Spa Hotels & Resort
| What type of room did you review? | Apartment Deluxe with view Sea/lake |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Very poor |
| Which tour operator did you travel with? | No details |
