Hotel Nettuno
Hotel review Hotel Nettuno
The review was read 707 times.
From: Germany
Age: 51-55
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4.7
Age: 51-55
Travel time: in October 11
I travelled as: Solo/single
Children: none
Duration: 1 week
Type of trip: Other stay
Recommendation: No
Average rating of this review: 4.7
Proof of booking provided
Slightly disappointed *
Enlarge letters A A Downsize letters A AI had booked through booking. COM a comfort double room with Lake View for single use and charge therefor made. The room was on the first floor, had a partial Lake View, correctly. For the rest, however, it was so small, that I at the entrance to the balcony or closet or tv the knees have tarnished. The only thing, which was a double room, two pillows were on the bed. On my complaint they gave me to understand, just as those who travel alone that I would have gotten a single room. A joke, a legitimate complaint squash such rude!
* This hotel review was originally written in German by Elfriede. Read the original review.
This translation will not be included in the average rating.
This translation will not be included in the average rating.
Hotel review in categories
- Hotel in general
- condition of the hotel
- General cleanliness of the different areas
- Family friendlinessnot rated
- Disabled-friendlynot rated
- Location and surroundings
- Proximity to shopping areasnot rated
- Transportation connection and available excursions
- Restaurants & bars in the area
- Other leisure activities availablenot rated
- Distance to the beachnot rated
- Distance to ski liftnot rated
- Service
- Friendliness and helpfulness
- Staff's knowledge of foreign language
- Reception, check-in & check-out
- Competence (handling complaints)
- Gastronomy
- Variety of food and drinks
- Quality of food and drinks
- Atmosphere & furnishings
- Overall cleanliness in the restaurant and in the dining areas
- Sport, entertainment & poolnot rated
- Leisure activities (sauna, tennis, entertainment, etc.)not rated
- Quality of the beachnot rated
- Overall condition of the pool areanot rated
- Child care or playgroundnot rated
- Room
- Cleanliness & linen change
- size of the room
- Room amenities (TV, balcony, safe, etc.)
- size of the bathroom
Hotelier's comment
Es tut uns sehr leid, dass unsere Kundin nicht zufrieden mit Ihrem Aufenthalt war. Das Doppelzimmer ist in der Tat etwas kleiner, aber dennoch wie die anderen Zimmer mit jeglichem Komfort und zusätzlich einem king-size Bett 165x195 ausgestattet.Der Weg zum Balkon, zwischen Bett und Schreibtisch, ist wirklich nicht sehr gross und wir werden dank des Hinweises versuchen die Anordnung zu ändern.
Wir möchten präzisieren, dass das Zimmer als Doppelzimmer zur Alleinbenutzung zu den gefragtesten bei unseren Stammgästen gehört. Es tut uns sehr, dass es nicht Ihren Vorstellungen entsprach.
Additional info concerning your hotel review Hotel Nettuno
| What type of room did you review? | Single room |
| Did the hotel meet the standards of its official catalogue description? | No, worse |
| Does the hotel deserve its official star rating? | No, worse |
| How would you describe the value for money? | Adequate |
| Which tour operator did you travel with? | No details |
